Sarah Stephens
Ponte Vedra Beach,FL
Summary
I am a skilled and committed worker with 8 years of customer service experience. I strive to address customer concerns with speed, accuracy and kindness at whichever establishment I work at. I am committed to maintaining a high level of professionalism, patience and efficiency in order to maximize customer satisfaction. I am extremely coachable, excel in team environments, and I adapt seamlessly to new situations.
Overview
9
9
years of professional experience
Work History
Garden Associate
Kathy's Creative Gardens & Nursery
2022.11 - Current
- Increased customer satisfaction with expert knowledge and tailored gardening recommendations.
- Provided exceptional customer service by addressing inquiries promptly and accurately.
- Enhanced garden aesthetics by maintaining and pruning plants, shrubs, and trees.
- Coordinated deliveries of new stock, ensuring timely arrival and proper placement in the garden center.
Pet Sitter
Myself
2022.02 - Current
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email and text.
Kennel Technician & Receptionist
Animal Care Of Ponte Vedra
2021.03 - 2022.02
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Kennel Technician
Coastal Veterinary Hospital And Pet Resort
2020.03 - 2021.02
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
Barista
Starbucks
2017.09 - 2019.12
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Improved skills such as time management, written and verbal communication skills and attention to customers' individual needs.
Food and Beverage Attendant
Courtyard Marriott
2016.05 - 2016.10
- Welcomed and acknowledged all guest according to company standards
- Maintained a friendly demeanor to provide an excellent experience for all guests
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
Deli Associate
Publix
2014.10 - 2015.04
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Some College (No Degree) -
Hillsborough Community College
Tampa, FLHigh School Diploma -
St. Joseph's Academy High School
St. Augustine05.2012
Skills
- Multitasking Abilities
- Self-motivated professional
- Teamwork
- Flexible and Adaptable
Timeline
Garden Associate
Kathy's Creative Gardens & Nursery
2022.11 - Current
Pet Sitter
Myself
2022.02 - Current
Kennel Technician & Receptionist
Animal Care Of Ponte Vedra
2021.03 - 2022.02
Kennel Technician
Coastal Veterinary Hospital And Pet Resort
2020.03 - 2021.02
Barista
Starbucks
2017.09 - 2019.12
Food and Beverage Attendant
Courtyard Marriott
2016.05 - 2016.10
Deli Associate
Publix
2014.10 - 2015.04
Some College (No Degree) -
Hillsborough Community College
High School Diploma -
St. Joseph's Academy High School