Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

Sarah Stewart

Hillsboro,OR

Summary

Community-focused professional with background in volunteer initiatives, contributing to meaningful projects that enhance community well-being. Known for effective teamwork and adaptability in dynamic environments. Reliable and committed to fostering positive outcomes through collaborative efforts.

Overview

13
13
years of professional experience

Work History

Loan Fulfillment Associate II

First Tech Federal Credit Union
09.2020 - Current
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the onboarding process for new and existing members.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Streamlined loan processing by implementing efficient workflow systems and task prioritization.
  • Assisted in training and updating manuals for LFAs training, resulting in increased productivity across the team.
  • Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
  • Coordinated CU4Kids fundraising event involving multiple volunteers, resulting in successful fundraisers
  • Fostered partnerships with local organizations, expanding volunteer opportunities and community impact.
  • Community First member for two years helping with outreach and volunteer events in First Tech.

Financial Solutions Representative II

First Tech Federal Credit Union
09.2016 - 09.2020
  • Volunteer coordinator assisting in finding, creating, and attending regular volunteer opportunities in the surrounding community.
  • Developed strong relationships with clients, establishing trust and promoting long-term business growth through effective communication and personalized service.
  • Boosted client satisfaction by providing exceptional customer service and addressing individual financial needs.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Sales Lead

Macys Inc
09.2011 - 09.2016
  • Worked with a team of 6 people at a time and helped organize breaks and lunches
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients needs.
  • Enhanced client relationships through consistent communication and personalized solutions.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

Bachelor of Arts - Organizational Management

University of Arizona Global Campus
11-2024

High School Diploma -

Gladstone High School
Gladstone, OR
06.2011

Skills

  • Microsoft Suite
  • Attention to detail
  • Quick learner
  • Organizational skills
  • Team leadership
  • Interpersonal communication skills
  • Community engagement
  • Relationship building
  • Volunteer relations
  • Critical thinking
  • Active listening

References

  • Kayley Schrieber, personal references, 503-349-1378
  • Amy Kelsey-Johnson, Manager at First Tech Federal Credit Union
  • Kaela Cerrud Gregory, Colleague at First Tech Federal Credit Union, 360-852-6525

Volunteer Experience

  • CoolCars4Kids- Co created a car show to raise money for CU4Kids held annually. Coordinated and managed volunteers for set up and during the show. Talked to attendees to gather feedback for ongoing improvement of the show. Grew over 100 new cars in one year through community outreach. Met and exceed financial goals at each event.
  • FIRST Robotics- helped host a yearly training for all robotics teams in the Northwest, hosting over 20 schools with classes to increase their understanding of robotics. Increased attendance of schools from 50 students to over 400 through 5 years of hosting the event. Collected data of students attending and classes that were preferred to create a more enriching event for the students and teachers.
  • Hillsboro Library Quarterly Sale- Assist with setting up the sales floor with books, movies and other items donated throughout the year for the Hillsboro Library. Set up a volunteer event with employees from multiple departments and outreached to the Hillsboro Library Volunteer Coordinator to create a event for First Tech employees.
  • Northwest Children’s Outreach- Organized and sorted clothing and other items to place into care packages for children and expecting mothers in the community that are unable to purchase them themselves

Timeline

Loan Fulfillment Associate II

First Tech Federal Credit Union
09.2020 - Current

Financial Solutions Representative II

First Tech Federal Credit Union
09.2016 - 09.2020

Sales Lead

Macys Inc
09.2011 - 09.2016

Bachelor of Arts - Organizational Management

University of Arizona Global Campus

High School Diploma -

Gladstone High School
Sarah Stewart