Sarah Stone
Windsor,South Carolina
Summary
Dynamic Shift Leader at Dunkin' Donuts with a proven track record in team motivation and cash handling. Expert in training staff and resolving conflicts, fostering a collaborative environment. Recognized for enhancing customer service and maintaining operational excellence, ensuring a safe and efficient workplace while achieving sales goals.
Overview
7
7
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Aiken, SC
07.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Education
Aiken High
Aiken, SC07.2018
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Customer service focus
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Staff education and training
- Goal setting and tracking
- Assigning work
- Complaint resolution
- Sales and upselling
- Shift paperwork completion
- Role modeling
- Daily workflows
- Policy enforcement
- Client service
- Rules enforcement
- Interpersonal relations
- Employee attendance monitoring
- Verbal and written communication
- Employee recognition
- Team-building activities
- Shift leadership
- Multitasking
- Attention to detail
- Organizational skills
- Active listening
- Teamwork and collaboration
- Time management
- Task prioritization
- Critical thinking
- Team building
- Teamwork
Timeline
Shift Leader
Dunkin' Donuts
07.2018 - Current
Aiken High