SARAH STOTTS
Morganton,NC
Summary
Dynamic professional with extensive experience in customer service and medical assistance. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in medical billing and collections, with strong analytical skills to optimize processes and improve outcomes. Committed to delivering results in fast-paced environments. Excellent team player and very self-motivated (currently working 40+hrs weekly). Willing and eager to learn new skills in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Ansco & Associates
Alpharetta, Georgia
05.2024 - Current
- Provided timely customer service to effectively resolve complaints, ensuring customer retention and satisfaction.
- Resolved customer complaints by employing effective communication and problem-solving skills, enhancing customer experience.
- Collaborated with team members to develop and implement customer satisfaction initiatives, contributing to improved service outcomes.
- Processed service requests using company-specific software systems.
- Maintained accurate records of customer interactions and transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Medical Assistant
Foothills Family Dermatology
07.2023 - Current
- Documented patient medical history, vital signs, and current complaints at intake to support informed clinical assessments.
- Managed medical records through filing, organizing, and scanning documents to maintain accurate and accessible patient information.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
CNA
Broughton Hospital
10.2022 - 05.2023
- Met needs of 23+ residents in long-term care by providing individualized support and assistance.
- Documented patient care activities and maintained accurate records consistently.
- Collaborated with multidisciplinary team members to assess and manage patient treatments.
- Enhanced skills by participating in employee training and attending classes.
Phlebotomist
Catawba Valley Medical Center
05.2022 - 10.2022
- Collected blood samples using various methods, averaging 70 samples daily to support timely lab results
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Reviewed patient records to ensure accuracy and compliance with standards
- Engaged with patients to gather information for lab records, alleviating anxiety and enhancing cooperation
- Advocated for organization’s mission and values while training new clinical staff in phlebotomy procedures
Exceptional Children's Teacher
W.A. Young Elementary
08.2019 - 06.2022
- Developed annual Individualized Educational Plans in collaboration with team of teachers and specialists to support diverse student needs.
- Organized learning resources and classroom environment to enhance engagement and support learning outcomes for 10+ students.
- Led small group instruction tailored to individual learning needs, fostering personalized educational experiences.
- Utilized pre-made and self-made assessments to determine student weaknesses and strengths
- Communicated with parents and faculty to develop a strong sense of collaboration between teachers, students and parents
- Maintained documentation of student files, portfolios, and records using ECATS and Microsoft.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with other educators to develop instructional strategies.
Education
Bachelor of Science - Psychology
Liberty University Online
Lynchburg, VA05-2019
Certification - Phlebotomy
Carolina School of Phlebotomy
Charlotte, NC05-2023
High School Diploma -
East Burke High School
Icard, NC05-2005
Skills
- Medical Billing and Collections
- Claim Processing
- Analytical Skills
- Annual Evaluations
- Management Skills
- Account Management
- Customer Service
- Excel functions
- Account Balancing
- Cash Deposit Preparation
- Office Management
- Microsoft Office (88 wpm)
Timeline
Customer Service Representative
Ansco & Associates
05.2024 - Current
Medical Assistant
Foothills Family Dermatology
07.2023 - Current
CNA
Broughton Hospital
10.2022 - 05.2023
Phlebotomist
Catawba Valley Medical Center
05.2022 - 10.2022
Exceptional Children's Teacher
W.A. Young Elementary
08.2019 - 06.2022
Bachelor of Science - Psychology
Liberty University Online
Certification - Phlebotomy
Carolina School of Phlebotomy
High School Diploma -
East Burke High School