Sarah Strauss
Transportation Security Administration
East Grand Rapids,MI
1
Certification
14
years of professional experience
Enthusiastic and detail-oriented professional eager to bring strong hospitality skills. Quick learner with foundational knowledge in cash handling, food sanitation, and attractive product presentation. Dedicated to providing friendly assistance. Adept at resolving customer inquiries, stocking FIFO, reducing shrink, with a training skillset.
Work History
Assistant Training Instructor (Collateral)
4 Years 5 Months- Created educational materials such as handouts, presentations, and job aids.
- Maintained records of student participation and progress.
- Facilitated classroom instruction using interactive methods.
- Conducted participant assessments to evaluate learning objectives.
- Conducted research, prepared materials, and managed resources.
- Provided guidance on best practices within the organization.
- Collaborated closely with project teams to ensure that overall goals were achieved.
Transportation Security Officer
10 Years 9 Months- Utilized problem solving skills to identify potential threats.
- Completed all training requirements.
- Maintained knowledge of current security procedures and protocols.
- Operated and calibrated explosive trace detector machinery, walk-thru metal detectors and hand-held metal detectors.
- Utilized advanced imaging technology to screen passengers and accessible property moving through security checkpoints.
- Observed and analyzed behavior of travelers to identify potential security risk within airport.
- Demonstrated ability to effectively operate x-ray machines and other security equipment.
- Conducted facial recognition and analyzed identification materials to distinguish potential security risks.
Certified Jet Bridge Trainer
3 Months- Educated employees on proper use of organization’s products and systems.
- Conducted coaching sessions to develop their skills and knowledge.
- Maintained accurate records of all training activities.
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
Server & Bartender Trainer
2 Years 3 Months- Provided excellent customer service by anticipating needs and requests.
- Prioritized multiple tasks while staying calm and composed.
- Checked in with guests throughout meal service and catering to requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Exercise focus and concentrate to keep track of tables and remember orders.
Bakery Supervisor
2 Years 3 Months- Implemented inventory management practices to optimize stock levels and reduce waste.
- Collaborated with management to create effective merchandising strategies for bakery displays.
- Monitored production schedules to ensure timely fulfillment of customer orders.
- Conducted regular quality control checks to maintain high standards of freshness and taste.
- Increased customer satisfaction by maintaining a clean and organized workspace.
- Packaged and labeled products, checked for accurate pricing and made sure signs were visible.
Education
Associate in Arts (A.A.) - Vocal Performance
Certificate - Homeland Security in Criminal Justice
Skills
Task delegation
Teaching strategies
Learning styles
Subject matter expertise
Training needs analysis
Training delivery
Online learning platforms
Public speaking
Interpersonal communication
Student engagement
Certification
- Introduction to Homeland Security, 2021
- Transportation and Border Security, 2023
- Skillsoft Be Productive by Working Efficiently, 2023
- Skillsoft Clarity and Conciseness in Business Writing, 2023
- Skillsoft Creating Well-Constructed Sentences, 2023
- Skillsoft Harnessing the Power of the Written Word, 2023
- Skillsoft Writing with a Professional Mindset, 2023
- FEMA IS800.d: National Response Framework, 2020
Timeline
Assistant Training Instructor (Collateral)
Transportation Security Administration
2021.10 - 2026.03Read More
Transportation Security Officer
Transportation Security Administration
2015.06 - 2026.03Read More
Certified Jet Bridge Trainer
Airport Terminal Service
2015.05 - 2015.08Read More
Server & Bartender Trainer
Gandy Dancer
2012.01 - 2014.04Read More
Bakery Supervisor
Whole Foods Market
2012.01 - 2014.04Read More
De Monies Community College
Certificate from Homeland Security in Criminal Justice
Read More
Grand Rapids Community College
Associate in Arts (A.A.) from Vocal Performance
Read More