Sarah Streeter
Akron,OH
Summary
Accomplished Phlebotomist Technician at American Health Associates Inc., adept in venipuncture and enhancing patient satisfaction through exceptional communication and care. Demonstrated expertise in HIPAA compliance and specimen handling, significantly improving team productivity and patient cooperation. Excelled in patient care and technical skills, including venipuncture technique and infection control, fostering trust and efficiency.
Overview
21
21
years of professional experience
Work History
Phlebotomist Technician
American Health Associates Inc.
01.2003 - Current
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Increased patient satisfaction by providing efficient and accurate blood collection services.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Achieved successful venipunctures even in challenging situations such as pediatric or geriatric patients with difficult veins.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assisted in training new phlebotomists, sharing expertise on proper technique and safety protocols.
- Provided excellent customer service while verifying patient information and insurance at registration.
- Ensured timely test results by coordinating with medical staff for proper specimen handling and transport.
- Improved team productivity by cross-training in various laboratory tasks, including centrifugation, urinalysis, and recordkeeping.
- Expanded availability for blood draws by working flexible hours, including weekends and holidays when necessary.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
Education
Associate Of General Studies - Clinical Business Clinical Specialist
National Institute of Technology
Cuyahoga Falls, OH05.2002
Skills
- Venipuncture
- Data Entry
- Order of draw
- Proper tourniquet use
- HIPAA
- Venipuncture Technique
- Needle disposal
- Patient confidentiality
- Specimen labeling
- Geriatric phlebotomy
- Recording data
- Sample and specimen collection
- Anatomy knowledge
- Infection Control
- Sample Preparation
- Specimen labeling procedures
- Adaptable approach
- Patient Care
- Paperwork Processing
- Specimen handling
- Communication abilities
- Medical terminology knowledge
- Customer Service
- Phlebotomy Technician
- Decision-Making
- Relationship Building
- Team Leader
- Goal Minded
Accomplishments
Maintaining a honest work environment motivating team in a stressful work environment. Employee of the year reward
Timeline
Phlebotomist Technician
American Health Associates Inc.
01.2003 - Current
Associate Of General Studies - Clinical Business Clinical Specialist
National Institute of Technology
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