Sarah Swaney
Jetmore,KS
Summary
Experienced administrative professional with a strong background in customer service, data entry, and employee relations. Dependable and flexible individual with analytical thinking and problem-solving abilities. Thrives in fast-paced environments, both independently and as part of a team. Recognized for exceptional organizational skills and a strong sense of accountability. Demonstrated track record in maintaining confidentiality and ensuring information security.
Overview
10
10
years of professional experience
Work History
Clerk III- PBP Management Group
United States Dept. of Agriculture
09.2023 - 02.2025
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Landscaping and Yard Maintenance
Self- Employed
05.2022 - 08.2023
- Mow, Edge, weed eat properties
- Design and implement small scale landscaping projects
- Yard clean up to include raking, limb and debris removal and haul off
- Customer Service and Appointment Scheduling
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Program Specialist- Discharge Planner
Kansas Dept. of Corrections
12.2020 - 04.2022
- Worked alongside other professionals to outline and implement program plans and objectives.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Built strong relationships with external partners to secure resources and support necessary for program success.
- Established goals and created action plans to achieve goals.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Utilized specialized software platforms to manage complex project schedules while maintaining close oversight over progress metrics.
- Developed and maintained accurate records of programs and services.
- Facilitated communication between clients and other service providers.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Managed complex cases involving multiple medical issues or psychosocial challenges by utilizing critical thinking skills and professional expertise in discharge planning processes.
- Assessed risk factors of patients and made referrals for further services.
- Assisted patients in accessing housing, financial assistance and other community resources.
Senior Administrative Assistant
Kansas Dept. of Corrections
10.2018 - 11.2020
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Managed electronic records database and handled all file requests.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, and records to quickly handle all documentation for release personnel.
Administrative Assistant
Kansas Dept. of Corrections
07.2018 - 10.2018
- Provided clerical support by copying, faxing, filing and imaging documents.
- Responded to inquiries from callers seeking information.
- Ensured timely completion of assigned work load with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report data.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Administrative Assistant III
Texas Department of Criminal Justice
04.2016 - 10.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in preparation of monthly reports, gathering data that contributed to policy review and implementation.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for executive staff.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to executive personnel.
Clerk IV
Texas Department of Criminal Justice
06.2015 - 04.2016
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Input data into spreadsheets and databases.
- Compiled and analyzed data to produce reports.
Education
High School Diploma -
Huntsville High School
Huntsville, TX05-1998
Skills
- Customer satisfaction
- Administrative support
- Attention to detail
- Organizational skills
- Customer service
- Task prioritization
- Flexible and adaptable
- File and database management
Timeline
Clerk III- PBP Management Group
United States Dept. of Agriculture
09.2023 - 02.2025
Landscaping and Yard Maintenance
Self- Employed
05.2022 - 08.2023
Program Specialist- Discharge Planner
Kansas Dept. of Corrections
12.2020 - 04.2022
Senior Administrative Assistant
Kansas Dept. of Corrections
10.2018 - 11.2020
Administrative Assistant
Kansas Dept. of Corrections
07.2018 - 10.2018
Administrative Assistant III
Texas Department of Criminal Justice
04.2016 - 10.2016
Clerk IV
Texas Department of Criminal Justice
06.2015 - 04.2016
High School Diploma -
Huntsville High School
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