Sarah Swanson
Phoenix,USA
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Operations Project Manager
Meade Engineering Inc
Phoenix, AZ
04.2024 - 02.2025
- Implemented automations, workflows, and training programs to optimize project management processes
- Coordinated client meetings, providing updates, addressing concerns, and maintaining strong relationships
- Managed hiring, onboarding, training, and performance of new team members
- Standardized job numbering and supported accounting processes for invoicing and proposal management
- Oversaw project scheduling, resource allocation, submittals, RFIs, and construction permits
- Led process improvements, change management, and risk assessments to drive operational efficiency
- Managed high-volume communications and resolved escalated issues across teams and clients
- Developed project plans, maintained compliance documentation, and ensured timely, high-quality deliverables
- Supported company growth by developing scalable processes and workflows to meet the needs of a rapidly expanding team (est 15 to 70 employees)
Senior Administrative Coordinator
Meade Engineering Inc
Phoenix, AZ
10.2023 - 04.2024
- Led the integration of scripts into CxAlloy
- Researched and evaluated multiple project management platforms
- Project management software research and company-wide implementation
- Weekly coordination meetings with project managers and lead designers
- Submittal and RFI entry, tracking, and follow-up
- Primary communication liaison between internal teams and external engineering firms for major client projects
- Contributed to operational planning and organizational structure adjustments to ensure efficiency during expansion.
- Assisted in maintaining compliance and consistency across departments during rapid workforce growth.
Administrative Coordinator
Meade Engineering Inc
Phoenix, AZ
08.2023 - 10.2023
- Developed and updated internal policies, Excel tracking sheets, and an automated Excel tool for RFP data entry and calculations
- Performed quality control reviews on commissioning scripts
- Acted as liaison between clients and engineers for communication, updates, and milestone deliverables
- Partnered with leadership to revise policies and update the employee handbook in alignment with projected company growth.
Mortgage Processor
Fairway Independent Mortgage Corp
Phoenix, AZ
05.2020 - 06.2023
- Standard processing role plus trained in CAP/DAP Underwriting
- At peak in 2020 carried a pipeline of 97 loans with an average of 50 loans closed per month
- Experience with Jumbo, VA, FHA, Conventional, DPA, USDA, and simultaneous HELOC Loans
- Adapted to working independently in an at home environment
Hostess
Yard House
Phoenix, AZ
08.2019 - 03.2020
- Provided constant communication and accurate time updates for guests waiting to be seated
- Managed a plan in order to evenly distribute workload across servers when assigning tables to guests
- Facilitated training new employees after they had been on-boarded to help decrease the time needed to ramp up to expected efficiency
Mortgage Processor
USAA Federal Savings Bank
Phoenix, AZ
02.2016 - 06.2019
- Trained in Conventional, VA, Jumbo, Condo, Refinances (including IRRRL's), New Construction and ARM Loans
- Acting senior processor for new hire class
- In charge of creating and issuing several training refreshers for the Phoenix mortgage processors
- Trained in review of Title and HOA documents
- Ensured accuracy and completion of all mortgage components, documents and procedures
- Acted as primary contact for members, realtor's, title agents and appraiser's as well as collaborating closely with several different departments within the company
Operations and Accounts Payable
iT1 Source
Scottsdale, AZ
07.2014 - 01.2016
- Maintained and repaired AP accounts
- Clean up vendor and credit card statements
- Created new process to prevent and correct overcharges and double ships
- Placed orders with various vendors and worked together to find solutions
- Ensure tracking information is available on all orders and registration of carepacks
- Create accounts for all new suppliers
- Create orders to bill customers and sales reps for additional charges
- Training in AR to invoice customers
Education
B.A. - Business Tourism Management
Arizona State University
AZ, USA 08.2010 - 07.2014
Skills
- Teamwork (project management system)
- Smartsheets
- Bluebeam
- ADP
- Quickbooks
- Egnyte
- Access
- Box
- Cx Alloy
- Procore
- Cadence
- Portal
- Sage 100/MAS
- Visual cut
- Channel Online
- Microsoft Office Suite
Timeline
Operations Project Manager
Meade Engineering Inc
04.2024 - 02.2025
Senior Administrative Coordinator
Meade Engineering Inc
10.2023 - 04.2024
Administrative Coordinator
Meade Engineering Inc
08.2023 - 10.2023
Mortgage Processor
Fairway Independent Mortgage Corp
05.2020 - 06.2023
Hostess
Yard House
08.2019 - 03.2020
Mortgage Processor
USAA Federal Savings Bank
02.2016 - 06.2019
Operations and Accounts Payable
iT1 Source
07.2014 - 01.2016
B.A. - Business Tourism Management
Arizona State University
08.2010 - 07.2014