Sarah Sykes
Receptionist
Missouri City,TX
Summary
Dedicated Receptionist and PA with experience in wellness-oriented offices. Maintains professional appearance and demeanor, expertly completing assigned tasks with focus on quality. Efficiently takes on multiple simultaneous tasks with excellent time management and resourceful approach. Dependable, quick-learning team player with effective communication and organization skills. Certified Massage Therapist, willing to attain licensure as CA.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Bartender, Shift Lead
BJ’s Brewhouse
Sugar Land, TX
03.2021 - Current
- Delivered training to teams to boost performance and help team members achieve performance targets.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Personal Assistant to the Owner, Manager
The Healing House
Paducah, KY
06.2016 - 12.2018
- Served as point of contact between clients and managerial staff.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
- Attended meetings, took notes and tracked action items.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Planned, assigned and directed work, as well as evaluated employee performance.
Receptionist
Integrative Medicine Of Western Kentucky
Paducah, KY
08.2017 - 01.2018
- Assisted as temporary assistant during Lead Receptionist' maternity leave after meeting the Doctor through work at the Healing House.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, updated client records, and provided insurance codes. (As an integrative wellness business we were unable to directly bill insurance but individuals could file independently.)
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted in caring for clients through gentle removal of acupuncture needles, helping to establish a soothing environment from entry to exit.
Education
Certified Massage Therapist - Massage Therapy
Avalon Massage School
Houston 08.2019 - 07.2022
Associate of Arts -
Western Kentucky Community & Technical College
Paducah, Kentucky 08.2011 - 12.2014
Skills
Highly reliable
Engaging personality
Handling difficult customers
Clear and effective communication
Medical billing
Patient information maintenance
Appointment Scheduling
Medical Records Management
Payment collection
Microsoft Office proficiency
Social media savvy
Advanced interpersonal skills
Strong problem solver
Commitment to quality and service
Meticulous attention to detail
Relationship/team building
Professional demeanor
Customer/Client relations
Correspondence distribution
Office management
Timeline
Bartender, Shift Lead
BJ’s Brewhouse
03.2021 - Current
Certified Massage Therapist - Massage Therapy
Avalon Massage School
08.2019 - 07.2022
Receptionist
Integrative Medicine Of Western Kentucky
08.2017 - 01.2018
Personal Assistant to the Owner, Manager
The Healing House
06.2016 - 12.2018
Associate of Arts -
Western Kentucky Community & Technical College
08.2011 - 12.2014