Sarah Taylor

Working cases as assigned to assist the state of New Mexico with their backlog of cases from the COVID-epidemic. Updated all information per case. worked multiple types of MEDICAID cases, recruited by TEK SYSTEMS for a 1 year contract, that got cut short due to us processing the backlog faster than anticipated.

• Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
• Managed large-scale databases to ensure timely access to critical information for key stakeholders.
• Improved decision-making processes with accurate data analysis and visualization techniques.

• Produced monthly reports using advanced Excel spreadsheet functions.
• Utilized data visualization tools to effectively communicate business insights.
• Answered phone Multiple times throughout 12 hour shift.
• Communicated effectively with management on cb's
• Improved decision-making processes with accurate data analysis and visualization techniques.

Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately, while answering phone calls before it rang 3 times.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.

• . Customer service, staff training & education, business development and promotion, on and off site catering event setups, inventory, sales goal maintenance, daily and monthly task assignments, building security
• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
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