Sarah Theriault
Everett,WA
Overview
9
9
years of professional experience
Work History
Adoption Center Manager
Seattle Area Feline Rescue
01.2018 - Current
- Assisted in recruiting, hiring and training of staff members across teams as well as volunteers.
- Involved in decision making at an operational level
- Created and implemented procedures training protocols.
- Promoted a culture of teamwork through effective leadership, collaboration, open communication, and personal connection.
- Successfully resolved client concerns by actively listening to their needs and creating solutions that met their expectations.
- Monitored financial performance from various points of income, including donations and retail, and made informed decisions and adjustments.
- Performed data analyses to gather data for operational and forecast team needs.
Insurance Agent
Allstate
06.2016 - 09.2017
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Receptionist Day Laborer
Everett Animal Shelter
01.2015 - 06.2015
- Maintained respectful composure and friendly demeanor in a high stress and strongly emotional environment
- Multitasked various responsibilities, managing phone calls, walk-in clients, and attending to the needs ofteam members.
- Enhanced telephone communication abilities by engaging with diverse individuals, including members of the public and city officials, demonstrating adeptness in addressing various audiences.
Education
Masters of Research Primate Biology, Behavior, and Conservation -
University of Roehampton
London, England09.2017
Bachelor of Arts in Psychology -
Central Washington University
Ellensburg, WA06.2014
Bachelors of Science in Primate Behavior and Ecology -
Central Washington University
Ellensburg, WA06.2014
Skills
- Data Analysis
- Operations Oversight
- Staff Leadership
- Interdepartmental Collaboration
- Team Supervision
- Training Coordination
- Customer Service Management
- Recruitment
- Strategic Planning
Timeline
Adoption Center Manager
Seattle Area Feline Rescue
01.2018 - Current
Insurance Agent
Allstate
06.2016 - 09.2017
Receptionist Day Laborer
Everett Animal Shelter
01.2015 - 06.2015
Masters of Research Primate Biology, Behavior, and Conservation -
University of Roehampton
Bachelor of Arts in Psychology -
Central Washington University
Bachelors of Science in Primate Behavior and Ecology -
Central Washington University
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