Summary
Overview
Work History
Education
Skills
Professional Designations
Timeline
Generic

Sarah Tippie

Pleasant Hill,MO

Summary

Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.

Overview

19
19
years of professional experience

Work History

Claims Supervisor

Shelter insurance
03.2018 - Current
  • Expertly supervise both Auto and Casualty Adjusters while providing them with guidance, assistance and training both initially after hiring and ongoing.
  • Determine proper course of action for claims processing.
  • Ensure timely resolution of escalated claims by working closely with claims staff and if needed outside counsel.
  • Achieve high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
  • Optimized resources by implementing new claims assigning guidelines for Missouri Branches ensuring evenly distributed workloads.
  • Negotiate favorable settlements with claimants and attorneys, achieving cost-effective resolutions.
  • Supervise 6 multi-line adjusters with combined case loads over 600

Auto Adjuster

Shelter insurance
02.2012 - 03.2018
  • Maintained strong relationships with local repair facilities through regular communication and networking efforts.
  • Evaluated and investigated auto damage claims and decided whether insurer should pay claim.
  • Assessed salvage values of damaged vehicle prior to offering settlement.
  • Documented all findings in concise reports.
  • Identified fraudulent claims through investigations.
  • Negotiated settlements with customers.
  • Maintained open claim count of 75 at any given time.

Casualty Adjuster

Shelter insurance
10.2007 - 02.2012
  • Substantiated legitimate claims and denied unjustified claims.
  • Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
  • Managed caseload of complex liability claims, maintaining organization and meeting deadlines consistently of over 100 on average.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Resolved disputes effectively through mediation efforts between involved parties as alternative to litigation when possible; reducing costs associated with lengthy court proceedings.

Disability Claims Case Manager

Liberty mutual insurance
07.2005 - 10.2007
  • Managed caseload of short-term disability cases, ensuring timely and accurate processing.
  • Maintained detailed records of all activities related to claims.
  • Addressed medical records to determine if claimant's disability met criteria for approval or denial.

Education

BS Occupational Safety and Health -

University of Central Missouri
Warrensburg, MO
2004

Skills

  • Property, Casualty and Disability claims experience
  • Consistent dedication to early contact
  • Excellent Written Correspondence
  • Policy Interpretation
  • Goal Setting
  • Employee Training Oversight and Performance Monitoring
  • Planning and Organization
  • Financial Stewardship

Professional Designations

AIC

Timeline

Claims Supervisor

Shelter insurance
03.2018 - Current

Auto Adjuster

Shelter insurance
02.2012 - 03.2018

Casualty Adjuster

Shelter insurance
10.2007 - 02.2012

Disability Claims Case Manager

Liberty mutual insurance
07.2005 - 10.2007

BS Occupational Safety and Health -

University of Central Missouri

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Sarah Tippie