Sarah Tippie
Pleasant Hill,MO
Summary
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
19
19
years of professional experience
Work History
Claims Supervisor
Shelter insurance
Kansas City, MO
03.2018 - Current
- Expertly supervise both Auto and Casualty Adjusters while providing them with guidance, assistance and training both initially after hiring and ongoing.
- Determine proper course of action for claims processing.
- Ensure timely resolution of escalated claims by working closely with claims staff and if needed outside counsel.
- Achieve high customer satisfaction ratings by maintaining open lines of communication and addressing concerns promptly.
- Optimized resources by implementing new claims assigning guidelines for Missouri Branches ensuring evenly distributed workloads.
- Negotiate favorable settlements with claimants and attorneys, achieving cost-effective resolutions.
- Supervise 6 multi-line adjusters with combined case loads over 600
Auto Adjuster
Shelter insurance
Kansas City, MO
02.2012 - 03.2018
- Maintained strong relationships with local repair facilities through regular communication and networking efforts.
- Evaluated and investigated auto damage claims and decided whether insurer should pay claim.
- Assessed salvage values of damaged vehicle prior to offering settlement.
- Documented all findings in concise reports.
- Identified fraudulent claims through investigations.
- Negotiated settlements with customers.
- Maintained open claim count of 75 at any given time.
Casualty Adjuster
Shelter insurance
Kansas City, MO
10.2007 - 02.2012
- Substantiated legitimate claims and denied unjustified claims.
- Maintained detailed records for each claim, ensuring accuracy and completeness for future reference and audit purposes.
- Managed caseload of complex liability claims, maintaining organization and meeting deadlines consistently of over 100 on average.
- Identified suspicious losses and contacted manager for investigative assistance.
- Resolved disputes effectively through mediation efforts between involved parties as alternative to litigation when possible; reducing costs associated with lengthy court proceedings.
Disability Claims Case Manager
Liberty mutual insurance
Overland Park, KS
07.2005 - 10.2007
- Managed caseload of short-term disability cases, ensuring timely and accurate processing.
- Maintained detailed records of all activities related to claims.
- Addressed medical records to determine if claimant's disability met criteria for approval or denial.
Education
BS Occupational Safety and Health -
University of Central Missouri
Warrensburg, MO2004
Skills
- Property, Casualty and Disability claims experience
- Consistent dedication to early contact
- Excellent Written Correspondence
- Policy Interpretation
- Goal Setting
- Employee Training Oversight and Performance Monitoring
- Planning and Organization
- Financial Stewardship
Professional Designations
AIC
Timeline
Claims Supervisor
Shelter insurance
03.2018 - Current
Auto Adjuster
Shelter insurance
02.2012 - 03.2018
Casualty Adjuster
Shelter insurance
10.2007 - 02.2012
Disability Claims Case Manager
Liberty mutual insurance
07.2005 - 10.2007
BS Occupational Safety and Health -
University of Central Missouri