Sarah T. Lindsteadt
Summary
Dedicated healthcare professional with over seven years of experience at the VISN 23 Clinical Contact Center-VA Health Connect, currently a GS6 step 5 employee seeking advancement to the GS7 lead position. Proven expertise in medical scheduling, complemented by a strong foundation in clinical programs such as CPRS, VistA GUI, and Excel, enhances the ability to streamline operations while ensuring patient confidentiality. Exceptional multitasking, time management, and organizational skills foster effective leadership and team collaboration. A commitment to outstanding customer service, combined with prior managerial experience, positions this candidate as an ideal fit for the lead role.
Overview
18
18
years of professional experience
Work History
GS6 - Advanced MSA
VA Health Connect
12.2019 - Current
- Full-time
- 12-08-19 – 12-19-21 (PROMOTED TO AMSA)
- GSS - MSA, VISN 23 CLINICAL CONTACT CENTER – VA HEALTH CONNECT
- Full-time
- Medical scheduling
- Schedule's 80 to 100+ veterans per day.
- Enters in patient contact notes and views all alerts appropriately as well as scheduling out-patient appointments.
- Maintains both paper and electronic chart, while maintaining patient confidentiality for HIPAA.
- Answer incoming calls with good customer service skills in a timely manner.
- Cirrus- MD VA chat- Helps solve problems with veterans over secure messaging whether it's to get the veteran to a pharmacist or a triage nurse or just putting in a secure message to their primary care team.
- On Triage RN scheduling team – Will help the Triage RN schedule an appointment for the veteran within the recommended disposition and timeframe given.
- Send secure messages to primary care clinics for veterans.
- On the Outbound outreach team, would call veterans to schedule them for the Covid-19 vaccine and 3rd dose booster shot appointments.
- Accurately transferable and implements care providers orders/view alerts including reading all email.
- VA computer programs include Vista, CPRS, ROI, PowerPoint, Outlook, Excel and Teams, MM
- Train new employees- for the first 2 weeks
- Work Group Team –
- A work group that finds materials/SOP/job aid/resources you need to help assist with the role at the Visn23.
- Work group also helps all team members in in each VISN to work as a collaborate team to help get employees evolved and to socialize since we work from home.
- Chill and chat
- Wednesday Bites
- Team spirit chat
Advanced MSA GS6
NWI VA Medical Health System
04.2018 - 02.2019
- Scheduled 100+ patients a month. Medical scheduling
- Authorized, Scanned, and faxed documentation to correct vendor
- Maintained health insurance portability and accountability for HIPAA
- Computerized patient's records in their system CPRS
- Answered the phones for their customer service line for an hour a day
- Arranged/coordinated in-patient and out-patient appointments
- VA computer programs include Vista, CPRS, ROI, FBCS, REDFOCS, PowerPoint, Outlook, Excel and Skype
Patient Access Assistant
Midlands Hospital
06.2007 - 06.2008
- Part-time
- Documented medical appointments in electronic medical records
- Provided daily customer service
- Organized and updated daily patient demographics and faxes, completed task required by protocol
- Maintained HIPPA regarding medical records/documents
- Arranged/coordinated in-patient and out-patient appointments
- Computer program use includes Outlook, Excel, PowerPoint, and medical records system.
Education
Metro Community College
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Gross Catholic High School
05.2006
Skills
- Business professionalism
- Complete' s all projects, and tasks thoroughly in a timely manner
- Optimistic outlook
- Consistently dependable
- Dependable in meeting obligations
- Effective relationship management
- Time management
- Flexible and adaptable
- Multitasking Abilities
- Critical thinking
- Dependable and responsible
- Attention to detail
- Calm under pressure
- Computer skills
- Problem resolution
- Verbal communication
- Active listening
- Organization and time management
- Decision-making
- Excellent communication
Accomplishments
- Collaborated with team of 3 in the development of new teams chat name Team spirit.
- Made personal goals with supervisor to achieve higher goals the year and standards that I have exceeded for each goal.
- Achieved other goals by completing those task with accuracy and efficiency.
QUALIFICATIONS
- Medical Scheduling
- Tech Savviness
- Organization skills
- Multitasking
- Time management skills
- Experienced in all VA approved programs Excel, Outlook, Word Doc, CPRS, Vista GUI, Vista R2 etc...
- Employee development
- Health care understanding and knowledge of patient care.
- Ability to simultaneously multi-task all job responsibilities.
Timeline
GS6 - Advanced MSA
VA Health Connect
12.2019 - Current
Advanced MSA GS6
NWI VA Medical Health System
04.2018 - 02.2019
Patient Access Assistant
Midlands Hospital
06.2007 - 06.2008
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Gross Catholic High School
Metro Community College