Vianey R Cruz Gonzalez
Sylmar,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Advanced MSA GS-6
Sepulveda Ambulatory Care Center
12.2022 - Current
- As an Advanced MSA in the Business Office, I guide staff members and veterans on VHA policies, directives, and procedures changes.
- My primary responsibilities are determining eligibility for new enrollments, updating demographics, identity traits, dental eligibility notes and insurance information through national verification systems such as VISTA1,VISTA GUI, DPRIS, VES, VIS, LEAF, and VBMS, and sending alerts to HEC to verify special eligibilities, utilize various types of software to accomplish tasks and reports on a daily basis.
- I also process new and replacement VHIC cards and facilitate emergency and non-emergency transfers to other VA facilities while providing customer service-based functions to the veterans we serve.
- My work involves working closely with the Health Information Management (HIM) office staff to ensure that a patient’s medical records and other vital documents are adequately stored in the VHA database.
- I assist clinical teams with eligibility-related requests and handle high-volume phone calls and other registration-related tasks to ensure a high-quality experience for our nation’s veterans, families, and beneficiaries.
- Effectively triaged incoming calls from patients seeking advice or appointment scheduling, ensuring timely access to needed care.
- Managed complex medical and military records, ensuring confidentiality and accessibility for healthcare providers.
- Streamlined medical office operations for increased efficiency and improved patient satisfaction.
- Schedule, cancel, and reschedule patient appointments and or consults.
- Maintained a clean and organized work environment to ensure compliance with infection control protocols and promote patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Case Manager
LA Business Personnel, Inc
09.2021 - 10.2022
- As an employee of the Los Angeles Business Temp agency, I managed a portfolio of cases, conducted client case reviews via phone, and collected confidential client information and files while following government guidelines, regulations, best practices, and internal policies and procedures
- Additionally, I establish and maintain effective communication with supervisory staff to achieve individual and team goals.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated essential services for clients, resulting in improved overall well-being and self sufficiency.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Center Manager
ACE Cash Express Inc
03.2012 - 09.2021
- As a manager, I provided daily supervision to the staff and handled administrative and personnel management functions
- I established guidelines for the subordinate staff and set performance expectations
- I also measured the employees' performance and provided performance critiques
- I was responsible for opening and closing related tasks, ensuring the schedule was fully staffed, and safely transferring large amounts of money from the register to the safe
- I also oversaw processing deferred checks, cash redeposits, and cash/check deposits
- In addition, I assisted customers with check cashing, provided excellent customer service over the phone and in person, processed short-term payday advances, title loans, and auto insurance sales, and operated a utility bill payment center
- I also provided direct marketing to neighboring local businesses, handled their financial needs, and offered extensive training to new hires on all the systems and services mentioned above.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Managed work and performance of more than ten employees.
- Initiated new marketing campaigns that effectively raised brand awareness, attracting more customers to the center.
Cashier
Wal-Mart Super Center
10.2016 - 08.2017
- During checkout, I ensured a fast and friendly experience by utilizing modern POS systems to process various payment types, including cash and electronic transactions
- I also made daily cash deposits into the company's safe.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Inspector
Hospitality Designs Connections
06.2011 - 03.2012
- Daily, I collaborated with vendors and played the dual role of inspector and buyer for fabrics and textiles used to construct designs
- I was responsible for negotiating prices, inspecting material quality, and regularly discussing the availability of new designs
- In addition, I conducted payroll, created work schedules, and oversaw the quality of work produced by a team of fifteen employees
- Demonstrating my superior conflict resolution skills, I effectively resolved issues among staff members while maintaining ongoing healthy customer relationships to ensure repeat business.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Fostered positive relationships with businesses and regulatory bodies, facilitating smoother inspection processes.
Education
High School Diploma -
UEI College
Encino, CABusiness Administration
UEI College - Encino, CA
Encino, CA06.2022
Skills
- MS Access
- QuickBooks
- Excellent oral and written communication skills
- Attention to detail
- Skilled in managing P & L, Staff supervision, and exceeding sales goals
- Able to work well under pressure and in a fast-paced environment
- Perform and oversee multiple tasks simultaneously w/o compromising work quality
- Database Administration
- Quality Control and Inspection
- Data Warehouse / Logistics
- Accounting / Portfolio Management
- Leadership / Management
- Marketing and Analysis
- Business development
- Customer service
- Recruitment and outreach
- Financial Services/Banking
- Account Management
- Financial report interpretation
- Risk Management/Fraud
- Executive Assistant
- Guest Services
Reliable team player
Direct Patient Care
HIPAA Compliance
Compassionate
Maintaining confidentiality
Electronic Health Records
Clinical Documentation
Patient Scheduling
Patient Assessments
Data Entry
Valid CA driver's license
Patient Management
Case Management
Fluent in English and Spanish
Reliable transportation
Family Education
Medical Office Management
Medical office administration
Additional Information
Thank you for reviewing my resume.
Very Respectfully,
Vianey Cruz Gonzalez
Personal Information
Typing Speed: up to 85 words per minute
Timeline
Advanced MSA GS-6
Sepulveda Ambulatory Care Center
12.2022 - Current
Case Manager
LA Business Personnel, Inc
09.2021 - 10.2022
Cashier
Wal-Mart Super Center
10.2016 - 08.2017
Center Manager
ACE Cash Express Inc
03.2012 - 09.2021
Inspector
Hospitality Designs Connections
06.2011 - 03.2012
High School Diploma -
UEI College
Business Administration
UEI College - Encino, CA
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