Summary
Overview
Work History
Education
Skills
Awards
Community
Timeline
Generic

Sarah Todd

Orem,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Experience Agent

Byte
Lehi, UT
06.2021 - Current
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Utilized telephone, text messaging and email platforms to deliver outstanding customer service.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.

Sales Associate

H&M
Orem, UT
10.2019 - 06.2021
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Responsibility over a department, creating sales reports for district, monitored and replenished display inventory, and restructured according to available stock.
  • Truck Lead over employees who unboxed, put away, and created inventory of our shipments

Sales Associate

Boy Scouts of America
Centerville
08.2018 - 06.2019
  • Greeted and assisted customers with applications, awards, and purchases
  • Created district reporting for sales
  • Worked the register and counted till
  • Restocked supplies
  • Performed annual inventory audit
  • Key holder

Education

DECA -

Viewmont HS
Bountiful, UT
05.2019

One Year of Political Science

UVU
Orem, UT

Skills

  • Multitasking and Prioritization
  • Adaptability and Flexibility
  • Verbal and Written Communication
  • Attentive and Observant
  • Quality Issue Identification
  • Independent Decision Making
  • Report Preparation

Awards

Venturing, BSA

  • Quest Award
  • Trust Award
  • Pathfinder Rank
  • Crew President

Community

Created and Managed Project to Help Refugees.

Helped train adult scout volunteers at a Council level training (OLS).

Taught Sport and First Aid Merit Badges at Merit-Badge Pow-Wows

Timeline

Customer Experience Agent

Byte
06.2021 - Current

Sales Associate

H&M
10.2019 - 06.2021

Sales Associate

Boy Scouts of America
08.2018 - 06.2019

DECA -

Viewmont HS

One Year of Political Science

UVU

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Sarah Todd