Adobe
Sarah Toon
Bardwell,KY
Summary
Dynamic professional with a robust background in guest service excellence, demonstrating adaptability and a strong customer-oriented focus. Known for exceptional listening skills and a commitment to delivering high-quality service that consistently exceeds expectations. Passionate about creating outstanding guest experiences while effectively addressing inquiries and concerns in a timely manner. Proven ability to thrive in fast-paced environments, ensuring customer satisfaction remains the top priority.
Overview
12
12
years of professional experience
Work History
Quality Assurance Technician
Mayfield Consumer Products
07.2023 - 10.2023
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected finished products for overall quality and adherence to consumer specifications.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Adjusted, repaired and replaced defective parts and materials.
Debone Tenders CVP and Scale Operator
Pilgrim's Pride / JBS
03.2022 - 07.2023
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Monitored food production and quality control to achieve agreed standards.
- Contributed to company cost-saving initiatives through conscientious use of resources and minimizing waste during deboning operations.
- Streamlined processes for faster turnaround times, implementing best practices in seal application techniques.
- Used vacuum packing equipment to seal final cuts for shipping.
- Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
Head Convenience Store Cashier
Olean Market
02.2021 - 02.2022
- Enhanced customer satisfaction by providing efficient and accurate transactions at the register.
- Improved speed of service during busy times by quickly processing transactions without sacrificing accuracy or friendliness.
- Supported merchandising efforts by stocking shelves, rotating products, and updating price tags as needed.
- Completed point of sale opening and closing procedures.
- Processed cash and card transactions using register and performed scanning and weighing functions to complete customer purchases.
- Rotated product when stocking shelves to maintain freshness.
- Adhered to age-restricted sale policies, laws and procedures by requesting and verifying identification.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Keyholder Convenience Store Cashier
Chek Mart
04.2017 - 09.2019
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Developed strong working relationships with staff, fostering a positive work environment.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Trained team members on cash register operation and cash handling.
Editor, Journalist, Reporter, Customer Sales Manager, Production Manager
The Carlisle Weekly
06.2011 - 02.2015
- Layout of weekly newspaper production, including advertising and other published materials in print and online.
- Select, edit, and arrange photos, type, illustrations, and color.
- Preparation of documents and digital files for printing.
- Duties included checking graphic files for correct formats and preparing pre-press proof.
- Responsible for a pre-flight checklist to ensure that all pre-press procedures have been followed.
- Manage and complete ad design and layout from conception to completion.
- Responsible for delivering projects on time and on budget.
Education
Associate of Applied Science - AI Software Engineering
Maestro - The AI University
Dallas, TX08-2027
No Degree - Graphic Design
Independence University
Salt Lake City, UT08.2022
High School Diploma -
Carlisle County High School
Bardwell05-2001
Skills
- Hospitality experience
- Efficient transaction processing
- Commitment to integrity
- Professional phone communication
- Effective conflict resolution
- Adaptable work hours
- POS system operation
- Friendly outgoing client interaction
- Openness to skill diversification
- Proficient in QuickBooks
- Customer service excellence
- Efficient data input
- Experienced with Microsoft Office and many other computer applications
Software
Microsoft Excel
Microsoft 365
Timeline
Quality Assurance Technician
Mayfield Consumer Products
07.2023 - 10.2023
Debone Tenders CVP and Scale Operator
Pilgrim's Pride / JBS
03.2022 - 07.2023
Head Convenience Store Cashier
Olean Market
02.2021 - 02.2022
Keyholder Convenience Store Cashier
Chek Mart
04.2017 - 09.2019
Editor, Journalist, Reporter, Customer Sales Manager, Production Manager
The Carlisle Weekly
06.2011 - 02.2015
Associate of Applied Science - AI Software Engineering
Maestro - The AI University
No Degree - Graphic Design
Independence University
High School Diploma -
Carlisle County High School
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