Yahayra Lorenzo
Summary
I am very organized and dependable candidate successful at managing multiple priorities with a positive attitude. I am willing to take on added responsibilities to meet team goals. I'm customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
11
11
years of professional experience
Work History
Quality Assurance Technician
Cardinal Glass Industries
01.2016 - Current
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Inspected finished products for overall quality.
- Maintained and improved product quality by completing daily audits.
Hostess
Kotobuki Japanese Restaurant
07.2013 - 01.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
Education
Prerequisites - Dental Hygiene
College of Central Florida
Ocala, FL06.2025
High School Diploma -
Forest High School
Ocala, FL06.2012
Skills
- Consulting
- Customer Service
- Safety Procedures
- Hospitality and Accommodation
- Customer Loyalty
- Cleaning and Sanitation
- Warm and Friendly
Timeline
Quality Assurance Technician
Cardinal Glass Industries
01.2016 - Current
Hostess
Kotobuki Japanese Restaurant
07.2013 - 01.2016
Prerequisites - Dental Hygiene
College of Central Florida
High School Diploma -
Forest High School
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