Sarah Truscott
Syracuse
Summary
Experienced catering and hospitality manager with over 6 years of expertise in event planning, food service operations, and customer service. Proven ability to lead teams, manage large-scale events, and deliver high-quality service under pressure. Known for strong communication, organization, and client relations skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Campus Catering Manager
Syracuse University
Syracuse
03.2024 - Current
- Manage team of 7 catering supervisors alongside more than 100 union and student workers
- Part of a four member team who developed and presented a training for all Syracuse University Auxiliary Services employees on customer service
- Ensure the operation runs smoothly day to day
- Participate in hiring panels for union and student workers
- Solve daily operational problems
- Create connections between campus departments
- Responsible for scheduling supervisors based on event needs and demand
- Input union labor asks for events
- Process and approve payroll for all union and student workers.
- Ensure every event is successful and assist my supervisors when needed
- Execute daily paperwork with all event information
- Gained experience in working with the union while adhering to union rules and regulations
- Execute events ranging from VIP receptions to casual luncheons
- Manage high volume of events with as many as 30 per day
Cosmetologist & Receptionist
Shabby Shek Salon
Tunkhannock
09.2021 - 03.2024
- Answered the phone and scheduled appointments
- Stocked inventory and ordered supplies
- Answered any questions clients had regarding services
- Greeted customers and checked them in and out
- Increased sales by selling and upselling an array of beauty products and services offered by salon.
- Built long-lasting relationships with customers by delivering exceptional service.
Special Events Manager
Aramark at Temple University
Philadelphia
07.2019 - 10.2020
- Clients included the President's Office, Provost's Office, Medical School, Business School, University Events
- Handled all catering requests from the athletic departments ranging from team meals to large catered events including recruitments and department events
- Worked closely with the Executive Chef on custom menus and tastings
- Coordinated VIP events ranging from large plated dinners, to intimate receptions and luncheons
- Made sure to work within the clients budget while still ensuring their event met or exceeded the expectations of clients
- Planned and executed all aspects of the event including menu, rentals, florals, setup and breakdown
- Submitted invoices to payroll for payment processing
- Managed three direct reports
- Responsible for external clients which included weddings and corporate conferences
Retail Location Manager
Aramark at East Stroudsburg University
East Stroudsburg
04.2019 - 06.2019
- Managed twenty one direct reports
- Ensured food safety protocol was being followed
- Supported employees at their stations when needed
- Assisted the Director of Retail with inventory counts and banks
- Ensured the employees were following Aramark's policies
Sales and Catering Manager
Radisson Lackawanna Station Hotel
Scranton
08.2018 - 03.2019
- Reconciled billing throughout the week
- Led bi weekly meetings with all departments to go over future event details
- Checked in on daily meetings to ensure client satisfaction
- Held meetings with clients to detail their events, in person and over the phone
- Displayed exemplary time management skills to meet deadlines
- Kept good rapport with past and present clients to solicit new and recurring business
- Worked closely with other departments to make sure events go seamlessly and clients are satisfied
- Resolved customer complaints regarding sales and service.
Catering Sales Associate
Aramark at Temple University
Philadelphia
09.2017 - 07.2018
- Stayed up to date on company's service offerings, policies and procedures to give each customer the best possible service.
- Member of a six person sales team responsible for 75% of $5 million dollars in sales
- Built strong client relationships
- Researched and customized service proposals for clients
- Worked closely with our Chef and Operations team to ensure clear communication regarding orders
Catering Assistant
Metz Culinary Management at Misericordia University
Dallas
03.2017 - 08.2017
- Responsible for preparation, set-up, service and breakdown for catering events
- Assisted in maintaining preparation and service areas in a sanitary condition
- Placed clean dishes, utensils, and cooking equipment in storage areas
- Prepared food items and stocked bar with beer, wine, liquor, and related supplies
Education
Cosmetology - Pennsylvania Cosmetology License
Susquehanna Career and Technology Center
Springville, PABachelor of Science - Hotel, Restaurant, Tourism Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PennsylvaniaAssociate of Science - Hospitality Business Management
Luzerne County Community College
Nanticoke, PennsylvaniaCertification
- Servsafe Food Protection Manager Certified ; Expires 8/7/2029
- Allertrain Certified
Timeline
Campus Catering Manager
Syracuse University
03.2024 - Current
Cosmetologist & Receptionist
Shabby Shek Salon
09.2021 - 03.2024
Special Events Manager
Aramark at Temple University
07.2019 - 10.2020
Retail Location Manager
Aramark at East Stroudsburg University
04.2019 - 06.2019
Sales and Catering Manager
Radisson Lackawanna Station Hotel
08.2018 - 03.2019
Catering Sales Associate
Aramark at Temple University
09.2017 - 07.2018
Catering Assistant
Metz Culinary Management at Misericordia University
03.2017 - 08.2017
Cosmetology - Pennsylvania Cosmetology License
Susquehanna Career and Technology Center
Bachelor of Science - Hotel, Restaurant, Tourism Management
East Stroudsburg University of Pennsylvania
Associate of Science - Hospitality Business Management
Luzerne County Community College
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