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CUSTOMER OPERATIONS EXECUTIVE PROGRAM IMPLEMENTATION / STAFF TRAINING / STRATEGIC GROWTH / CUSTOMER SUCCESS Highly skilled Results-driven Call Center Manager with 25 years of experience in leading teams of up to 75+ agents; and supporting operations for global and domestic regions. Proven track record of developing top-performing employees using strong on-boarding programs tailored to skills, training programs, and performance tracking systems resulting in significant increases in customer satisfaction scores and call center efficiency. Accomplished in taking call center programs, branches, projects, and regions from concept to launch. Exceptional skills in team management, process optimization and fostering a collaborative work environment to achieve departmental and company-wide objectives. Skilled communicator continually focused on strengthening business line service.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Develop, implement, and review complex programs, ability to work with multiple agencies or departments in high stress or crisis environments, and develop policies and procedures for diverse workforce. Analyze program results and implement changes. Certified National Trainer, Lean Six Sigma Certified, and Strategic Planning. Work with teams in a five-state area.

I have obtained my ND in Cost and management accounting at Durban University of Technology, and I am current Doing Last Three Modules for B-Tech in Cost and Management Accounting. I am a Business Accountant in Practice (SA) under Southern African Institute for Business Accountants body and Tax Technician (SA) under the body of South African Institute of Tax Professionals. I also did RE (I) at the Leselo examination body.
I’m willing to learn new things every day as I grow with your organization. I’m individual have Six years Management experience at Ithala and 10 years working for Ithala performing branch operation, Ithala key control, code of baking practice, bank procedure and policies. I have tactical skills, political skills, personality skills and interpersonal skills I use those skills to achieve my goals and company objective. Always I plan my work, organize, lead and monitor any deviation, with fresh challenges, great and rewarding teamwork, company that will challenge me to give the best that my mind can possibly offer.
In addition, from what I gained during my experience I can offer to do the following of which I gained from my work experience and knowledge: * NCA, FICA, CPA, PFMA, and Manage saving, Market Ithala product and services, Produce reports *Can work under pressure and diligently. *Able to work with many people as a team. *Always do things on time and in an accepted manner.
I would welcome the opportunity to discuss my application at the interview and look forward to hearing from you.

Top performer in restaurant development, expansion and partnership management in addition to overseeing 40 plus employees. Value based decision maker, increasing profitability and revenue consistently within 1 month track record and beyond. Highly proficient in recruiting, overseeing and hiring over 200 employees, and generating over 7 million in business revenue optimization.

Willing to relocate: Anywhere
Authorized to work in the US for any employer

Sarah Tuioti-Mariner

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Operations & Customer Success Supervisor

Certified Wraparound Facilitator

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Bachelor of Science - University Studies

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Operations & Customer Success Supervisor

Certified Wraparound Facilitator

Eastern New Mexico University

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