Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Tyson

Kansas City,MO

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service and administrative industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

17
17
years of professional experience

Work History

Catering Manager

Zarda Bar-B-Q & Catering Co.
08.2013 - 08.2023
    • Met with clients to outline desired goals and prepared quotes for overall catering costs.
    • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
    • Motivated staff to perform at peak efficiency and quality.
    • Oversaw food preparation and monitored safety protocols.
    • Handled catering scheduling, ordered food and planned events.
    • Secured new clients and accounts by analyzing and catering products to specific needs.
    • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
    • Maximized quality assurance by completing frequent line checks.
    • Developed unique events and special promotions to drive sales.
    • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
    • Generated repeat business through exceptional customer service.

Early Childhood Educator

St. Gabriel Early Childhood Learning Center
04.2006 - 08.2013
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Maintained daily records of children's individual activities, behaviors, meals, and naps.
  • Maintained positive demeanor to facilitate stable, consistent environment.
  • Reported parent complaints and comments to managers.
  • Promoted language development skills through reading and storytelling.
  • Addressed behaviors and learning issues with parents and daycare management.
  • Engaged with children individually to meet their emotional and physical needs.

Education

High School Diploma -

North Kansas City High School
Kansas City, MO
05.2008

Skills

    • Staff Supervision
    • File Management
    • Marketing Knowledge
    • Call Management
    • Complaint Resolution
    • Information Security
    • Data Entry
      • Paperwork Processing
      • Account Updating
      • Technical Support
      • Conflict Resolution
      • Proofreading
      • Customer Service

Timeline

Catering Manager

Zarda Bar-B-Q & Catering Co.
08.2013 - 08.2023

Early Childhood Educator

St. Gabriel Early Childhood Learning Center
04.2006 - 08.2013

High School Diploma -

North Kansas City High School

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