Sarah Urbas
Minneapolis,MN
Summary
Results-driven customer success professional with expertise in client relationship management, onboarding, and training. Experienced in developing structured onboarding programs and facilitating training sessions that drive behavior change. Focused on fostering individual and team growth while enhancing employee experience and organizational effectiveness.
Overview
6
6
years of professional experience
Work History
Customer Success & Production Operations
Visiting Media
Carlton, OR
11.2022 - 08.2026
- Managed a $2.42M ARR portfolio across enterprise and hospitality accounts; achieved 98.41% gross retention and 0.45% churn (Q2 2026).
- Led 30+ onboarding and implementation projects, coordinating creative production, product, and operations teams for seamless client launches.
- Built and standardized customer success frameworks (health scoring, success plans, risk tracking, and reporting) to enable scalable, proactive account management.
- Developed and standardized customer success frameworks (health scoring, success plans, risk tracking, reporting) for scalable, proactive account management.
- Partnered with Product, Creative, Sales, and Support to resolve escalations and deliver consistent, high-quality client experiences.
Studio Producer
Gamut One Studios
Edina, MN
01.2022 - 10.2022
- Coordinated clients, vendors, and internal teams in end-to-end creative production workflows for concurrent projects.
- Ensured on-time delivery of high-volume creative output through effective scheduling, logistics, and timeline oversight.
- Acted as primary client liaison, aligning creative vision with execution across stakeholders.
- Enhanced visibility, accountability, and delivery efficiency by maintaining production tracking systems.
Office Support
Inver Grove Heights Police Department
Inver Grove Heights, MN
03.2020 - 01.2022
- Processed and managed high volumes of confidential records, ensuring accuracy and compliance in data entry across multiple systems.
- Maintained and updated databases for accurate reporting, tracking, and inter-agency coordination.
- Organized and routed documentation to appropriate stakeholders, enhancing workflow efficiency.
Education
B.A. - Sociology of Law, Criminology, and Deviance
University of Minnesota - Twin Cities
01-2018
Senior Internship - Training Coordinator
MNSkills
- Onboarding process design
- Facilitation of training sessions online and in-person
- Client engagement management
- Google Workspace, Salesforce, Slack
- Process optimization
- Project scheduling and coordination
Timeline
Customer Success & Production Operations
Visiting Media
11.2022 - 08.2026
Studio Producer
Gamut One Studios
01.2022 - 10.2022
Office Support
Inver Grove Heights Police Department
03.2020 - 01.2022
Senior Internship - Training Coordinator
B.A. - Sociology of Law, Criminology, and Deviance
University of Minnesota - Twin Cities