Sarah Valdez
Summary
Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Overview
18
18
years of professional experience
Work History
Billing Specialist
SDReliance
01.2020 - Current
- Generated accounts payable reports for management review to aid in financial and business decision making.
- Reconciled accounts receivable to general ledger.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated monthly billing and posting reports for management review.
- Utilized various software programs to process customer payments.
- Monitored outstanding invoices and performed collections duties.
- Audited and corrected billing and posting documents for accuracy.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Collaborated with customers to resolve disputes.
- Used data entry skills to accurately document and input statements.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Prepared and submitted monthly billing reports to management for financial overview.
Dental Office Manager
Rondon Orthodontics
11.2006 - 01.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Collaborated closely with dentist to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Oversaw daily operations of the office including scheduling, billing, and filing of insurance claims
Education
High School Diploma -
East Union High School
Skills
- Computerized billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Regulatory Compliance
- Customer Relations
- Work Planning and Prioritization
- Payment Transactions
- Collections processing
- Billing systems and software
Timeline
Billing Specialist
SDReliance
01.2020 - Current
Dental Office Manager
Rondon Orthodontics
11.2006 - 01.2020
High School Diploma -
East Union High School
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