Sarah Valdez
Westland,MI
Summary
Veteran professional with many years of experience. Interfaced with customers to help create and fulfill purchase orders. Developed sales team by contributing to policy and technique development, leading training sessions, setting department objectives, and coaching employees one-on-one to address weaknesses. Driven team leader with knowledge and experience necessary to deliver unrivaled results.
Overview
11
11
years of professional experience
Work History
SR In Hom Sales Expert
AT&T Mobility
Novi, Michigan
07.2024 - Current
- Lead sales efforts for integrated home technology solutions, including smart home devices, automation, and broadband services.
- Provide expert consultations, recommending tailored solutions to meet customer needs and exceed sales targets.
- Deliver post-sale support to ensure customer satisfaction and optimal service functionality.
- Stay current with product knowledge, troubleshooting customer issues, and offering technical guidance.
- Mentor and train junior team members to improve sales skills and product knowledge.
- Track sales performance, analyze data, and implement strategies for increased sales and customer engagement.
Assistant Store Manager
AT&T Mobility
Ann Arbor, Michigan
11.2021 - 07.2023
- Supported daily store operations, ensuring efficient workflow and exceptional customer service.
- Assisted in managing a team of sales associates, driving performance, and achieving sales targets.
- Handled inventory management, including stock control, ordering, and minimizing shrinkage.
- Provided training and development for new hires, enhancing team skills and product knowledge.
- Ensured store compliance with company policies and procedures, maintaining a safe and organized environment.
- Analyzed sales reports to identify trends, optimize inventory, and enhance product offerings.
Retail Sales Consultant
AT&T
Harker Heights, Texas
05.2018 - 11.2021
- Provided exceptional customer service by identifying customer needs and offering tailored product solutions.
- Promoted and sold wireless and home products, meeting or exceeding sales targets.
- Educated customers on product features, services, and promotions to enhance their experience.
- Managed customer inquiries, technical support, and problem resolution, ensuring high satisfaction.
- Maintained store appearance, ensuring products were properly displayed and inventory was well-stocked.
- Processed transactions and handled customer payments, ensuring accuracy and efficiency.
Sales Support Representative
AT&T Mobility
Killeen, Texas
02.2014 - 05.2018
- Assisted customers with product inquiries, order processing, and service upgrades.
- Provided administrative support to sales teams, ensuring smooth operations and efficient service delivery.
- Managed customer accounts, handled billing inquiries, and resolved technical issues.
- Supported inventory management, ensuring accurate stock levels and timely product availability.
- Collaborated with store management to improve customer service, sales processes, and operational efficiency.
- Processed returns, exchanges, and service modifications in line with company policies.
Education
High School Diploma -
The American Academy
Westland, MISkills
- Inventory and Materials Cost Tracking
- Financial Data Analysis and Reporting
- Budget Monitoring and Forecasting
- Reconciliation of Purchase Orders and Invoices
- Project Cost Control and Variance Analysis
- Process Optimization and Operational Efficiency
References
References available upon request.
Timeline
SR In Hom Sales Expert
AT&T Mobility
07.2024 - Current
Assistant Store Manager
AT&T Mobility
11.2021 - 07.2023
Retail Sales Consultant
AT&T
05.2018 - 11.2021
Sales Support Representative
AT&T Mobility
02.2014 - 05.2018
High School Diploma -
The American Academy