Sarah Van Pelt
Senior Customer Service Advocate
Minneapolis,MN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in both call center and grocery industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Representative
Securian Financial
St. Paul , Minnesota
08.2016 - Current
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Leveraged consistent, successful strategies to meet and exceed performance goals.
Customer Service Manager, Assembly Quality
Cub Foods
New Brighton, MN
05.2009 - 08.2016
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Collaborated with department managers to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
Park Center High School
Brooklyn Park, MN 06.1998 - 06.1998
Skills
Complaint resolution
Timeline
Senior Customer Service Representative
Securian Financial
08.2016 - Current
Customer Service Manager, Assembly Quality
Cub Foods
05.2009 - 08.2016
High School Diploma -
Park Center High School
06.1998 - 06.1998
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