Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarah Vega

Heber

Summary

Dedicated customer support professional with strong time management and communication skills. Proven ability to build relationships and maintain accurate records, ensuring high-quality service in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Back Office Technician

Acuity Eye Group
Brawley, CA
09.2025 - Current
  • Maintained inventory of medical supplies, ensuring availability for clinical staff and procedures.
  • Collaborated with team members to enhance communication between front and back office functions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained up-to-date records of inventory levels using sophisticated tracking systems to minimize stock shortages and ensure timely order processing.

Ophthalmologist Workup Tech

California Retina Associates
El Centro, CA
08.2021 - 08.2025
  • Diagnosed and treated various retinal diseases using advanced imaging techniques.
  • Educated patients about their conditions and post-operative care for improved compliance.
  • Performed comprehensive eye exams to detect vision problems, resulting in better quality of life for patients.
  • Managed busy clinic schedules efficiently while maintaining high levels of patient care and service standards.

Call Center Representative

California Retina Associates
El Centro, CA
11.2024 - 01.2025
  • Managed high-volume inbound calls and provided exceptional customer service to patients.
  • Assisted in scheduling appointments and managing patient records efficiently.
  • Resolved patient inquiries and concerns, ensuring timely follow-up for satisfaction.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Cashier

Sombrero Mexican Food
El Centro, CA
11.2016 - 08.2021
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer balance through diligent record-keeping.
  • Trained new employees on cash handling procedures and customer interaction techniques.
  • Implemented best practices for maintaining cleanliness and organization in the checkout area.

Education

No Degree -

Imperial Valley College
Imperial, CA

High School Diploma -

Southwest Highschool
El Centro, CA
06.2018

Skills

  • Customer support
  • Positive attitude
  • Customer service
  • Time management
  • Verbal and written communication
  • Valid Driver's license
  • Relationship building
  • Patient charting
  • Office administration
  • Prioritizing work
  • Professional and mature
  • Scheduling appointments
  • Medical terminology

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Back Office Technician

Acuity Eye Group
09.2025 - Current

Call Center Representative

California Retina Associates
11.2024 - 01.2025

Ophthalmologist Workup Tech

California Retina Associates
08.2021 - 08.2025

Cashier

Sombrero Mexican Food
11.2016 - 08.2021

No Degree -

Imperial Valley College

High School Diploma -

Southwest Highschool

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Sarah Vega