Sarah Vella
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Human Resources Specialist
US Army
Killeen
02.2024 - Current
- Facilitated onboarding and training programs to enhance new personnel integration.
- Developed and maintained employee records in digital HR systems to streamline data management.
- Ensured compliance with federal employment laws and military regulations to mitigate legal risks.
Server
Babbo Italian Eatery
Phoenix
02.2023 - 09.2023
- Delivered friendly, efficient service to create positive guest dining experiences.
- Processed customer orders accurately and promptly to ensure satisfaction.
- Maintained cleanliness of dining area and arranged inviting table settings for guests.
Customer Service Phone Representative
Wells Fargo
Phoenix
10.2022 - 01.2023
- Assisted customers with account and service inquiries, ensuring accurate and timely information delivery.
- Resolved customer complaints through effective communication, enhancing customer satisfaction.
- Navigated multiple computer systems to access and deliver customer information efficiently.
Bookkeeper
Sprouts Farmer’s Market
Phoenix
04.2022 - 10.2022
- Maintained accurate financial records using accounting software.
- Reconciled daily cash registers and bank statements accurately.
- Collaborated with team members to swiftly resolve discrepancies, ensuring timely financial reporting.
Front Desk Manager
Mane Attraction Salon
Phoenix
06.2021 - 03.2022
- Supervised front desk operations, ensuring a welcoming environment that fostered positive client experiences.
- Managed appointment scheduling and ensured timely service delivery for all clients.
- Trained new front desk staff on procedures and customer service standards.
- Managed client inquiries and resolved issues, contributing to increased overall satisfaction.
- Processed payments and managed financial transactions, maintaining accuracy and efficiency in front desk operations.
Retention Customer Service Representative
Cobblestone Auto Spa
Scottsdale
11.2020 - 06.2021
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with service inquiries and managed accounts to ensure satisfaction.
- Educated clients on service offerings and promotional programs to enhance their experience.
- Tracked customer feedback to pinpoint areas for service improvement.
Front Desk Receptionist
Club Tattoo
Tempe
06.2020 - 11.2020
- Welcomed clients and visitors, creating a positive first impression.
- Answered phone calls, providing information and assistance to callers.
- Coordinated appointment scheduling through digital booking systems, ensuring efficient use of time and resources.
- Accurately processed payments and managed cash transactions, maintaining financial integrity.
Stylist/Manager's Assistant
The Office Salon
Phoenix
04.2016 - 05.2020
- Managed daily salon operations, enhancing workflow and ensuring high client satisfaction.
- Developed staff schedules to optimize coverage and meet client demands efficiently.
- Evaluated stylist performance through regular feedback sessions, fostering professional growth.
- Oversaw inventory management, optimizing stock levels and ensuring timely supply orders.
Server
Postino
Phoenix
08.2019 - 04.2020
- Delivered friendly, efficient service that contributed to positive guest dining experiences.
- Processed customer orders accurately and promptly to ensure timely service.
- Trained new servers on menu knowledge and service standards to maintain high-quality service.
Stylist
Shampoo Ink
Phoenix
09.2015 - 04.2016
- Executed haircuts, coloring, and styling tailored to client preferences, enhancing overall satisfaction.
- Fostered lasting client relationships through attentive service and effective communication, contributing to client loyalty.
- Guided clients on hair care products and maintenance routines, promoting healthier hair and informed choices.
- Attended training sessions to stay updated on trends and techniques.
Education
GED -
Skills
- Talent Acquisition
- Employee Onboarding
- Payroll Administration
- Compliance Auditing
- Customer profiling
- Data Entry Accuracy
- Booking and Scheduling
- Time management
- Verbal and written communication
- Client communication
- Critical thinking
- Accurate task execution
- Independent work
- Customer service excellence
References
- Brianna Rivera, US Army, 334-733-8448
- Leslie Zeller, US Army, 936-714-9552
Timeline
Human Resources Specialist
US Army
02.2024 - Current
Server
Babbo Italian Eatery
02.2023 - 09.2023
Customer Service Phone Representative
Wells Fargo
10.2022 - 01.2023
Bookkeeper
Sprouts Farmer’s Market
04.2022 - 10.2022
Front Desk Manager
Mane Attraction Salon
06.2021 - 03.2022
Retention Customer Service Representative
Cobblestone Auto Spa
11.2020 - 06.2021
Front Desk Receptionist
Club Tattoo
06.2020 - 11.2020
Server
Postino
08.2019 - 04.2020
Stylist/Manager's Assistant
The Office Salon
04.2016 - 05.2020
Stylist
Shampoo Ink
09.2015 - 04.2016