Sarah Velleco
Bartender
Staten Island,NY
Summary
I have worked in many different environments dealing with many different groups of clientele. I adapt well to new problems. I am very, very fast on my feet. I am solution oriented, and I am skilled in handling crisis in a timely and effective manner. My strength is my speed in high volume service while still maintaining a loyal customer base, as well as handling problematic people.
Overview
12
12
years of professional experience
Work History
Head Bartender/ Bar Manager
Tina's Whiskey Tavern
Staten Island, NY
06.2022 - 05.2023
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bartender
Han Dynasty
Brooklyn, New York
10.2021 - 06.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Bartender
Scores
Queens, New York
01.2016 - 10.2019
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender
Pane E Vino Ristorante
Springfield, Virginia
08.2011 - 10.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Evangel Baptist
Dale City, VASkills
Scheduling
Group reservations management
Training and mentoring
Verbal and written communication
Team Building
Timeline
Head Bartender/ Bar Manager
Tina's Whiskey Tavern
06.2022 - 05.2023
Bartender
Han Dynasty
10.2021 - 06.2022
Bartender
Scores
01.2016 - 10.2019
Bartender
Pane E Vino Ristorante
08.2011 - 10.2015
Evangel Baptist