Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Velleco

Bartender
Staten Island,NY

Summary

I have worked in many different environments dealing with many different groups of clientele. I adapt well to new problems. I am very, very fast on my feet. I am solution oriented, and I am skilled in handling crisis in a timely and effective manner. My strength is my speed in high volume service while still maintaining a loyal customer base, as well as handling problematic people.

Overview

12
12
years of professional experience

Work History

Head Bartender/ Bar Manager

Tina's Whiskey Tavern
Staten Island, NY
06.2022 - 05.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Bartender

Han Dynasty
Brooklyn, New York
10.2021 - 06.2022
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Served high customer volumes during special events, nights, and weekends.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Bartender

Scores
Queens, New York
01.2016 - 10.2019
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.

Bartender

Pane E Vino Ristorante
Springfield, Virginia
08.2011 - 10.2015
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Evangel Baptist
Dale City, VA

Skills

Scheduling

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Timeline

Head Bartender/ Bar Manager

Tina's Whiskey Tavern
06.2022 - 05.2023

Bartender

Han Dynasty
10.2021 - 06.2022

Bartender

Scores
01.2016 - 10.2019

Bartender

Pane E Vino Ristorante
08.2011 - 10.2015

Evangel Baptist

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Sarah Velleco Bartender