Sarah Wadlington
Keller
Summary
Dedicated and passionate with exceptional organizational skills, ready to contribute effectively in an Sr. Collections Analyst position. Committed to supporting team efforts and driving company success through a proactive approach and strong work ethic. Eager to leverage skills and enthusiasm to help achieve organizational objectives while fostering a collaborative environment. Enthusiasm for continuous learning and growth ensures adaptability in a dynamic workplace.
Overview
14
14
years of professional experience
Work History
Administrative Service Agent
Goosehead Insurance
08.2024 - 10.2024
- Reviewed client home/auto policies in the carrier database.
- Submitted documents to carrier partners via email and online platforms.
- Managed policy cancellations and re-writes in compliance with internal procedures.
- Handled inbound and outbound client communications, ensuring service continuity.
Claim Specialist
Auto Claim Specialists
08.2023 - 01.2024
- Managed dealership insurance claims for loaner vehicles in accidents.
- Monitored claims and accounts receivable for accuracy and timeliness.
- Coordinated communications with insurers to expedite resolutions and payments.
Wholesale Administrator
Mercedes-Benz Financial
12.2022 - 06.2023
- Coordinated dealer communications for drafting issues, transfers, and MSO releases.
- Audited EFT approvals for regulatory compliance with federal and state laws.
- Conducted internal audits, identifying process improvements presented to MBUSA.
Compliance Analyst
Celink
06.2020 - 12.2022
- Led compliance assessments and audits to ensure adherence to legal standards.
- Implemented corrective action plans increasing team productivity by 10%.
- Prepared documentation and reports for state and federal regulatory requests.
- Developed interpersonal relationships across departments to support compliance efforts.
Wholesale Administrator
Cornerstone/Mercedes-Benz Financial
10.2018 - 05.2020
- Managed dealer communications on floor plan and MSO issues.
- Audited EFT approvals ensuring compliance with policies and guidelines.
- Presented audit findings and solutions to MBUSA for procedural enhancements.
Compliance Analyst II
Pacific Union Financial
04.2018 - 08.2018
- Interpreted regulatory obligations and revised internal policies accordingly.
- Managed policy lifecycle with business and compliance teams.
- Identified system issues saving the company substantial operational costs.
- Audited policy inefficiencies, generating recommendations with $100K+ in savings.
Sr. Escalation Resolution Advocate
Saxon Mortgage Services
10.2011 - 07.2012
- Resolved complex borrower inquiries involving foreclosure, escrow, and HAMP programs.
- Managed regulatory correspondence with federal agencies including Treasury and Fannie Mae.
- Conducted root cause analysis and mitigated reputational risk through issue resolution.
Quality Assurance Specialist
Saxon Mortgage Services
02.2011 - 09.2011
- Audited calls to ensure FDCPA, SCRA, and company policy compliance.
- Identified quality trends and recommended training based on audit findings.
- Oversaw call tracking and team performance documentation.
Education
High School Diploma -
Fossil Ridge High School
Keller, TX01-1999
Skills
- Salesforce
- SAP
- Oracle
- Excel
- Adobe Acrobat
- Collections
- Quality Assurance
- Dispute resolution
- Organizational skills
- Account management
Timeline
Administrative Service Agent
Goosehead Insurance
08.2024 - 10.2024
Claim Specialist
Auto Claim Specialists
08.2023 - 01.2024
Wholesale Administrator
Mercedes-Benz Financial
12.2022 - 06.2023
Compliance Analyst
Celink
06.2020 - 12.2022
Wholesale Administrator
Cornerstone/Mercedes-Benz Financial
10.2018 - 05.2020
Compliance Analyst II
Pacific Union Financial
04.2018 - 08.2018
Sr. Escalation Resolution Advocate
Saxon Mortgage Services
10.2011 - 07.2012
Quality Assurance Specialist
Saxon Mortgage Services
02.2011 - 09.2011
High School Diploma -
Fossil Ridge High School