Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Roles
Skills Capabilities
Relevant Experience
Certification
Timeline
Generic

Sarah Wahlstrom

Mount Juliet,TN

Summary

Diligent problem-solver with resourceful approach to challenges and organized style. Leverages operations and administrative expertise to manage job functions. Excellent communicator with focus on results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Production Assistant

Tristar Production Group
02.2023 - Current
  • Collaborate with booking agents to identify available artists for events throughout the country.
  • Track artists and pricing for each event to present to clients.
  • Perform updates while tracking all upcoming events and artist offer status.
  • Support production needs by performing routine tasks using standard procedures and equipment

Operations Administration Manager

Big Machine Music City Grand Prix
02.2022 - 10.2023
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Managed event logistics and operations.
  • Consulted with vendors to determine objectives and requirements for events.
  • Hired, trained and supervised volunteers and support staff required for the event.
  • Monitored and tracked progress of production tasks for on-time delivery.

Guest Services Team Member

Nashville Predators
05.2020 - 01.2023
  • Provided quality service and assistance to clients, guests, and other Team Members
  • Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
  • Remain attentive to needs and professionally responsive to the demeanor of all guests providing proactive assistance to all with the highest level of customer service.

Premium Services Team Member

Tennessee Titans
07.2021 - 02.2022
  • Greeted all guests and clients as they entered the suite floors.
  • Conducted concierge services on suite levels and provided directional assistance to key locations.
  • Assisted guests with inquiries, concerns, or complaints quickly.

Academic Support and Advisement

University Of Tennessee At Chattanooga
08.2018 - 04.2021
  • Assist advisors with various administrative tasks such as, scheduling of academic support staff, answering phone calls, questions, and inquiries from students on how/who to contact
  • Track and order office supplies.

Assistant Film Technician

University Of Tennessee At Chattanooga
08.2018 - 04.2021
  • In charge of filming all practices and at home games
  • Responsible for handling all camera equipment, unloading and setting up equipment, make sure camera batteries are charged and ready to film
  • Provide basic camera maintenance.

Quality Assurance Intern

Nashville Predators
05.2020 - 07.2020
  • Partnered with other guest service and operations interns and reviewed all guest reviews from previous concerts and games
  • Compiled guest reviews into categories providing staff better insight into areas of strength vs weakness during different events held in Bridgestone
  • Assisted in COVID protocols at entrance of Ford Ice Center such as, temperature checks and patron COVID documents.

Event Ambassador

Nashville Superspeedway
06.2020 - 06.2020
  • Transportation operations volunteer
  • Assisted at tram locations offering information assistance
  • Directed hundreds of fans to the correct areas of the infield
  • Assisted fans in boarding the correct bus/tram
  • Kept hourly records of the number of fans and staff leaving the infield.

Athletics Marketing Department Intern(Division II)

University Of Tennessee At Chattanooga
08.2019 - 12.2019
  • Engaged and recorded fan interaction from grassroots marketing techniques at football, soccer, and volleyball games
  • Interacted with patrons at all assigned games, answered fan questions, and distributed marketing material provided by supervisor to all fans
  • Assist with ticket sales and event management associated with game days operations.

Education

Bachelor of Science - Sport, Outdoor Recreation, And Tourism Management

University of Tennessee At Chattanooga
Chattanooga, TN
04.2021

Skills

  • Production Support
  • Business Administration
  • Heavy Equipment Operation
  • Inventory Oversight

Accomplishments

Received the Inaugural Dr. Rose Mattioli Women with Drive Scholarship Award

Leadership Roles

Alpha Delta Pi Sorority, Beta Beta Chapter, Recording Secretary, Responsibilities included managing our chapter's point system, writing thank you cards on behalf of the chapter, and taking attendance at chapter meetings / writing chapter meeting minutes each week., Recruitment Analyst Assistant, Responsibilities included managing and tracking incoming data from interested recruits such as, recommendation letters, legacy forms, and achievements/interests.

Skills Capabilities

  • Strong analytical and communication skills
  • Able to prioritize tasks and handle multiple competing deadlines
  • Quick learner with a strong personal and professional work ethic.
  • Proficient in Microsoft Word, Excel, and Outlook.

Relevant Experience

  • Assistant Film Technician: UTC Football Team, 08/2018, 04/2021, In charge of filming all practices and at home games., Responsible for handling all camera equipment, unloading and setting up equipment, make sure camera batteries are charged and ready to film., Provide basic camera maintenance.
  • Academic Support and Advisement, 08/2018, 09/2020, Assist advisors with various administrative tasks such as, scheduling of academic support staff, answering phone calls, questions, and inquiries from students on how/who to contact., Track and order office supplies
  • Athletics Marketing Department (Division II), 08/2019, 12/2019, Engaged and recorded fan interaction from grassroots marketing techniques at football, soccer, and volleyball games., Interacted with patrons at all assigned games, answered fan questions, and distributed marketing material provided by supervisor to all fans., Assist with ticket sales and event management associated with game days operations.
  • Nashville Predators: Guest Services Internship, Summer 2020, Partnered with other guest service and operations interns and reviewed all guest reviews from previous concerts and games., Compiled guest reviews into categories providing staff better insight into areas of strength vs. weakness during different events held in Bridgestone., Assisted in COVID protocols at entrance of Ford Ice Center such as, temperature checks and patron COVID documents.
  • Nashville Predators: Guest Services Team Member, 05/2020, Current, Provide quality guest service and assistance to clients, guests, and other Team Members., Monitor premium areas for issues and identify opportunities to make lasting memories for guests., Remain attentive to the needs and professionally responsive to the demeanor of all guests providing proactive assistance to all with the highest level of customer service
  • Nashville Superspeedway Event Ambassador, 06/2020, Transportation operations volunteer, Assisted at tram locations offering information assistance., Directed fans to the correct areas of the infield., Assisted fans in boarding the correct bus/tram., Kept hourly records of the number of fans and staff leaving the infield.
  • Tennessee Titans Premium Services Team Member, 2021, 2022
  • Big Machine Music City Grand Prix: Operations Coordinator, 02/2020, Current

Certification

  • ANSI Class 7 Rough Terrain and Class 1, 4, 5 Warehouse Forklift Training - 6/21/2023-6/21/2026

Timeline

Production Assistant

Tristar Production Group
02.2023 - Current

Operations Administration Manager

Big Machine Music City Grand Prix
02.2022 - 10.2023

Premium Services Team Member

Tennessee Titans
07.2021 - 02.2022

Event Ambassador

Nashville Superspeedway
06.2020 - 06.2020

Quality Assurance Intern

Nashville Predators
05.2020 - 07.2020

Guest Services Team Member

Nashville Predators
05.2020 - 01.2023

Athletics Marketing Department Intern(Division II)

University Of Tennessee At Chattanooga
08.2019 - 12.2019

Academic Support and Advisement

University Of Tennessee At Chattanooga
08.2018 - 04.2021

Assistant Film Technician

University Of Tennessee At Chattanooga
08.2018 - 04.2021

Bachelor of Science - Sport, Outdoor Recreation, And Tourism Management

University of Tennessee At Chattanooga
Sarah Wahlstrom