Sarah Walden
Pittsburg
Summary
Kansas State Laws require 1,200 hours for a Piercing Apprenticeship, I have to learn safety in a cross contamination and handle biohazards that are in the shop. I am First Aid and CPR certified along with my APP Bloodborne pathogens training. I also have regular shop cleaning and duties. I take customer appointments and regularly handle transactions though the Square system. I have dedicated study hours for my State Laws hand book and other self study materials. My trainer is currently working with me to get me ready to start taking clients. Our shop has very high standards of sanitization as well as safety for all our customers.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Piercing Apprentice
Alchemy Ink Tattoos and Piercings
11.2024 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Manager
Alchemy Ink Tattoos an Piercings
01.2023 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Front Desk Receptionist
Hampton Inn & Suites
10.2023 - 07.2024
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Bachelor of Arts - Fine Arts With Minors in Business And Marketing
Pittsburg State University
Pittsburg, KS05-2019
Skills
- Finish work
- Honest and ethical
- Creativity and innovation
- Calculations and measurements
- Customer service
- Problem-solving
- Safety awareness
- Attention to detail
- Continuing education
- Work prioritization
- Supply stocking and storage
- Logging paperwork
- Flexible schedule
- Relationship building
Certification
CPR and First Aid Certified
APP Bloodborne Pathogen's Certified
Timeline
Piercing Apprentice
Alchemy Ink Tattoos and Piercings
11.2024 - Current
Front Desk Receptionist
Hampton Inn & Suites
10.2023 - 07.2024
Manager
Alchemy Ink Tattoos an Piercings
01.2023 - Current
CPR and First Aid Certified
APP Bloodborne Pathogen's Certified
Bachelor of Arts - Fine Arts With Minors in Business And Marketing
Pittsburg State University
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