Sarah Walker
West Jordan,UT
Summary
Dedicated healthcare support specialist with a proven track record in customer service and patient record accuracy. Skilled in optimizing workflows to boost patient satisfaction. Committed to delivering high-quality support in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Advisor
Frontline
West Jordan, Utah
04.2025 - Current
- Monitored seizures to assess patient condition and response to treatment.
- Distributed seizure medication according to established protocols.
- Performed documentation on all care activities for accurate record-keeping.
- Implemented behavior strategies to enhance patient comfort and safety.
- Repositioned patients to prevent bed sores and promote circulation.
- Conducted vital monitoring to ensure stability of health metrics.
- Provided hygiene care to maintain patient cleanliness and dignity.
- Administered suctioning as necessary to clear airways effectively.
Online Personal Shopper
Walmart
South Jordan, Utah
03.2022 - 04.2025
- Utilized Walmart's online shopping platform to manage customer orders efficiently.
- Communicated with customers to resolve issues related to their purchases.
- Provided feedback to management regarding customer experiences and suggestions.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Phlebotomist
American Red Cross
Murray, Utah
02.2017 - 08.2017
- Collected blood samples from donors adhering to safety and hygiene protocols.
- Maintained accurate donor records utilizing electronic health systems.
- Interacted with patients to gather and record data prior to blood draws.
- Educated donors on donation processes while addressing inquiries.
- Monitored donor reactions during and post blood collection procedures.
Patient Care Technician
Intermountain Healthcare
Murray, Utah
02.2016 - 01.2017
- Documented patient information accurately in electronic health records.
- Supported nurses in administering medications and treatments as directed.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Provided emotional support for patients and families during difficult times.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Medical Assistant
Granger sleep and lung clinic
Murray, Utah
04.2017 - 2018
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Maintained accurate electronic health records for all patients diligently.
- Assisted back office patient processes to reduce office wait times.
Education
Medical Coding And Billing - Health Administration
U.S. Career Institute
Fort Collins, CO04-2025
Phlebotomy Certificate - Venipuncture
Phlebotomy Training Specialists
Murray, UT02-2017
EMT - Emergency medical technician
EMT Utah
Salt Lake City, UT02-2016
High School Diploma -
Bingham High School
South Jordan, UT06-2015
CNA - Certified Nursing Assistant
Jordan Applied Technology Center
West Jordan, UT06-2014
Skills
- CMS-1500 billing forms
- Patient record management
- HIPAA compliance
- Effective communication
- Customer service
- Attention to detail
- Anatomy and physiology
- Medical terminology
- ICD-10 coding
- CPT knowledge
- HCPCS level II coding
References
References available upon request.
Timeline
Advisor
Frontline
04.2025 - Current
Online Personal Shopper
Walmart
03.2022 - 04.2025
Medical Assistant
Granger sleep and lung clinic
04.2017 - 2018
Phlebotomist
American Red Cross
02.2017 - 08.2017
Patient Care Technician
Intermountain Healthcare
02.2016 - 01.2017
Medical Coding And Billing - Health Administration
U.S. Career Institute
Phlebotomy Certificate - Venipuncture
Phlebotomy Training Specialists
EMT - Emergency medical technician
EMT Utah
High School Diploma -
Bingham High School
CNA - Certified Nursing Assistant
Jordan Applied Technology Center