Sarah West
Boardman,OH
Summary
Dynamic Certified Trainer and Front of House Manager with a proven track record at Olive Garden and Benny's 10th Innings. Excelled in staff development, reducing turnover through effective training and coaching. Skilled in fostering collaborative environments and resolving customer complaints swiftly, enhancing dining experiences and productivity.
Overview
17
17
years of professional experience
Work History
Certified Trainer, Host, Service, Production
Olive Garden
08.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Front of House Manager
Benny's 10th Innings
06.2008 - 02.2017
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
Education
High School Diploma -
Dutchess Community College
Poughkeepsie, NY05-2008
Skills
- Coaching techniques
- Training needs analysis
- Classroom instruction
- Blended learning
- Training and coaching
Timeline
Certified Trainer, Host, Service, Production
Olive Garden
08.2022 - Current
Front of House Manager
Benny's 10th Innings
06.2008 - 02.2017
High School Diploma -
Dutchess Community College
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