Katie Parker
New Carlisle,OH
Summary
Dynamic professional with a proven track record in staff development and customer care, notably at Skyline Chill. Excelled in mentoring, Enhancing team productivity. Skilled in both public speaking and prioritizing tasks, adept at fostering client satisfaction and employee growth.
Overview
10
10
years of professional experience
Work History
Certified Trainer/ Server / Production
Skyline Chill
01.2020 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Making sure customers are happy.
- Making sure food comes out hot and ready and correct.
Elderly Caregiver
Home Instead Senior Care Home
10.2018 - 11.2018
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Front End Shift Manager
Walmart
07.2014 - 07.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Cashier
Kmart
03.2014 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Till they closed.
Education
CNA/STNA - Nursing Assistant
Clark State University
Springfield, OH05.2018
Skills
- Performance Assessment
- Coaching Techniques
- Training Needs Analysis
- Public Speaking
- Soft skills training
- Customer care
- Working in a fast-paced environment
- Personalized Instruction
- Prioritizing
Timeline
Certified Trainer/ Server / Production
Skyline Chill
01.2020 - Current
Elderly Caregiver
Home Instead Senior Care Home
10.2018 - 11.2018
Front End Shift Manager
Walmart
07.2014 - 07.2017
Cashier
Kmart
03.2014 - 09.2014
CNA/STNA - Nursing Assistant
Clark State University
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