Brandi Maharg
Redlobser
Taylor,MI
20
Years of experience
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Redlobster. Proven ability to enhance guest satisfaction through effective training and coaching techniques. Adept at cash handling and fostering guest engagement, consistently creating a welcoming environment that drives repeat business.
Work History
Server, Certified Trainer, Bartender
19 Years 7 Months- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed food and beverage orders efficiently, ensuring timely delivery to our guests.
- Collaborated with kitchen staff to maintain quality standards and accurate order fulfillment.
- Assisted in training new servers on restaurant policies and service protocols.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Adapted quickly to high-pressure situations, maintaining composure during peak hours.
- Developed strong relationships with repeat customers to foster a welcoming environment.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Certified Medical Assistant - Business
I did three semesters at henry ford community college. I earned a certificate and a business school for medical assisting.
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Safe food handling
Server training
Customer feedback management
Problem-solving
Warm and friendly
Performance assessment
Coaching techniques
Training needs analysis
Training and coaching
Timeline
Server, Certified Trainer, Bartender
Redlobser
11.2006 - CurrentRead More
Henry Ford College
Certified Medical Assistant from Business
Read More