Sarah Wickens

Duties include, but are not limited to :
Primary caregiver
Housekeeper
Event Planner
Financial Planner
Nurse
Teacher
Chef
Chauffer
PTA attendee
PTA Board Member
School Bond Committees Member
Field Trip Supervisor
Psychologist
Organizer
Managing an IEP with a child in public school

• Built solid and trusting rapport with families and school teams, fostering trust and communication to meet case needs.
• Documented data and completed accurate updates to case records.
• Assisted families in navigating the Special Education system, including preparing for meetings, accessing resources and connecting with the school team in an effective way.
• Maintained detailed case files.
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• Resolved issues through active listening and open-ended questioning, escalating major problems to Director of Operations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Managed travel itineraries for scientists and executive staff when necessary.
• Researched and implemented food service for multiple buildings.
• Planned corporate events for high profile guests and company celebrations.
• Supported Director of Operations
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• Supported Director of Operations
• Managed delivery drivers on routes

• Assessed emergency requests and made quick judgment calls to determine appropriate action.
• Followed established protocols for professional handling of emergency situations.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Dispatched and coordinated emergency services teams according to high-priority calls.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
• Offered friendly and efficient service to citizens, handled challenging situations with ease.
• Read system maps and caller information, and documented details in system.
• Monitored Police and Fire radios to provide assistance to responding personnel.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Provided on-the-job training and coaching to develop new dispatchers.
• Proved successful working within tight deadlines and a fast-paced environment.
• Assisted callers in emergency situations with appropriate information and support.
• Applied interpersonal skills in neutralizing hostile and emotionally charged situations.