Sarah Wilkins
Abilene,TX
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance. Committed to customer service excellence, fostering strong relationships while driving operational efficiency and achieving project goals.
Overview
13
13
years of professional experience
Work History
Operations Manager
Ulta Beauty Inc.
09.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Interacted well with customers to build connections and nurture relationships.
Magazine Specialist
Books-A-Million
10.2012 - 08.2014
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Education
Bachelor Of Business Administration And Management - Business Administration And Management
McMurry University
High School Diploma -
Abilene High School
01-2009
Skills
- Team leadership
- Operations management
- Customer service
- Merchandising
- Inventory control
- Strategic planning
- Problem-solving
- POS systems
- MS office/Excel
Timeline
Operations Manager
Ulta Beauty Inc.
09.2014 - Current
Magazine Specialist
Books-A-Million
10.2012 - 08.2014
Bachelor Of Business Administration And Management - Business Administration And Management
McMurry University
High School Diploma -
Abilene High School
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