SARAH WILSON
Marietta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy in a fast paced environment. Hardworking, passionate, and looking to learn more; in need of a full time position that offers professional challenges and growth.
Overview
23
23
years of professional experience
Work History
Freight Team Supervisor
Sunbelt Marketing Inc
05.2021 - 06.2023
- Managed 20 employees across 3 different departments.
- Focused in team building, leadership development, and maintaining the culture of Sunbelt.
- Oversaw employee performance, training, ensures team follows standard procedures, assists with hard to find material, prepares work flow for the day, manages day to day operations and coordinates with shipping team to ensure freight is moving at a timely pace.
- Handled issues with incorrectly shipped material and communicates to the proper departments for reship.
- Communicated with equipment maintenance team to ensure that all issues are handled.
- Improved communication between departments and employees on each individual team
- Originated and implemented operational processes and procedures, amplifying productivity.
- Communicates with customer service and sales teams to solve issues, prioritize customer orders, and make aware of any ongoing warehouse slow downs.
- Examined freight shipments to check goods' condition for transport.
- Built working relationships with customers to foster loyalty and encourage repeat business.
- Entered shipping information into Kuebix/global shipper and estimated freight and postal rates.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
Will Call Coordinator
Sunbelt Marketing Inc
12.2017 - 05.2021
- Handled customer pick up's from start to finish.
- Prepared documents for customer pick up and organizational purposes.
- Bridged communication between customers, general customer service, parcel, shipping, and warehouse departments.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged all available resources to answer questions and direct to appropriate resources.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Supported customers by managing over 100 calls per day efficiently while maintaining professionalism and upbeat tone.
- Received incoming calls and paged individuals and departments over PA system.
- Handled inbound scheduling while examining current receiving department resources.
- Delegated customer orders to get pulled in a timely fashion.
- Handled all problems within the department from order entry to inventory to labor and customer complaints.
- Escalated complex matters to management as needed to request information or appropriate action to resolve.
- Order pulling on cherry picker
- Assisted in other departments as needed, Shipping and Freight.
Package Handler
FedEx
04.2013 - 11.2017
- Work with a team of 6-12 people to swiftly load all packages into trailers including incompatible packages
- Work in middle area to re-label packages and sort packages by zip code
- Unload/load packages for hub and home delivery.
- Worked to learn as many departments as possible
Book keeper and Administrative Assistant
DK Wilson CPA
01.2016 - 11.2016
- Quarterly state and federal payroll reports and monthly tax deposits
- W-2/1099 preparation
- IRS correspondence on behalf of clients
- Appointment calendar management
- General customer service
Volunteer
Kenya Mission Trip
01.2001 - 01.2023
- With Sunbelt
- Met with Teleios ministry leaders as well as the Kenyan OVC leaders
- Made connections with our partners in Kenya
- Worked with the Sunbelt team to build a house and dig/back fill a trench for water pipe in the Nyeri community
- Met with some of the beneficiaries of the scholarship Sunbelt helps provide
Volunteer
Habitat for Humanity
01.2002 - 01.2020
- With Sunbelt
- Assisted with clean up on the final day of building 3 homes with a group of over 200 people
- Laid sod, mulch, and hay
- Painted the trim, mail boxes and doors.
Volunteer
Bi+ Georgia
03.2019 - Current
- Assists in planning events, transportation, and community work
- Assists in problem solving for other members when things don't go as planned.
Education
Bachelor of Science - Exercise Science
Kennesaw State University
12.2017
Skills
- Shipping and Receiving
- Freight Operations
- Problem Solving
- Communication
- Leadership
- Collaboration
- Customer service
- Order Pulling and Packing
- Cherry Picker
- Forklift
- Attention to Detail
- Logistics Coordination
Hobbies
- Working with my hands, enjoys woodworking and DIY renovations
- Painting/drawing
- Planning out spaces
Timeline
Freight Team Supervisor
Sunbelt Marketing Inc
05.2021 - 06.2023
Volunteer
Bi+ Georgia
03.2019 - Current
Will Call Coordinator
Sunbelt Marketing Inc
12.2017 - 05.2021
Book keeper and Administrative Assistant
DK Wilson CPA
01.2016 - 11.2016
Package Handler
FedEx
04.2013 - 11.2017
Volunteer
Habitat for Humanity
01.2002 - 01.2020
Volunteer
Kenya Mission Trip
01.2001 - 01.2023
Bachelor of Science - Exercise Science
Kennesaw State University
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