Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Wilson

Auburn,WA

Summary

Reliable, friendly and hardworking professional who quickly learns and masters new concepts and skills. Passionate about helping others and creating a satisfying and comfortable experience. A strong history of providing top-notch service and support. Exceptional communication skills with a proven track record of building client rapport.

Overview

9
9
years of professional experience

Work History

Member Service Representative

Planet Fitness
08.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Verified customer identification and documentation for compliant transactions.
  • Responded to customer calls and emails to answer questions about products and services.

Barista

Starbucks
03.2023 - 08.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Delivery Driver

Ano Delivery
07.2020 - 12.2021
  • Confirm catering orders are accurate and complete prior to departure
  • Properly load, organize, and secure equipment and orders, ensuring all items are delivered intact
  • Drive safely in all types of weather and follow traffic laws to protect company property and the general public
  • Manage time effectively to make deliveries on time, maintaining high customer satisfaction and building brand reputation
  • Communicate with customer in a clear and consistent manner with matters pertaining to their order
  • Communicate clearly with dispatch and other drivers to save time, money, and maintain efficiency

Cinnabon Baker

Pilot Flying J
01.2020 - 03.2020
  • Communicate with customers regarding orders both in person and over the phone
  • Prepare from-scratch baked goods and beverages using proper safety precautions and sanitary measures
  • Wash dishes
  • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper
  • Accept payment from customers, and make change as necessary.

Housekeeper

Suncadia
07.2019 - 09.2019
  • Daily & Deep Cleaning - Dusting & Polishing - Steam Cleaning - Vacuuming & Mopping - Kitchen & Bath Cleaning - Countertop, Appliance & Grout Cleaning - Carpet Cleaning & Wood Floor Polishing - Window Treatment Cleaning - Clothes Laundering & Ironing - Furniture & Upholstery Cleaning - Room Tidying & Organizing - Silver Polishing

Barista

Winegars Coffee & Ice Cream
04.2019 - 07.2019

Barista

Jump N Bean Espresso
02.2016 - 09.2018

Cashier/Food Prep

Yeti Yogurt
06.2014 - 06.2016
  • Clean and sanitize work areas, equipment, utensils, dishes, and silverware - Store food in designated containers and storage areas to prevent spoilage - Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving - Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas - Remove trash and clean kitchen garbage containers - Carry food supplies, equipment, and utensils to and from storage to work area - Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items - Operate cash register, handle money, and give correct change

Education

Bachelor of Arts - Psychology

Central Washington University
Ellensburg, WA

High school diploma -

Sumner High School
Sumner, WA
2017

Skills

  • Communication
  • Customer Service
  • Problem-Solving
  • Time Management
  • Leadership
  • Development in Any Professional Field
  • Customer Satisfaction
  • Community Involvement
  • Client Confidentiality
  • Crisis Situations
  • Critical Thinking

Timeline

Member Service Representative

Planet Fitness
08.2023 - Current

Barista

Starbucks
03.2023 - 08.2023

Delivery Driver

Ano Delivery
07.2020 - 12.2021

Cinnabon Baker

Pilot Flying J
01.2020 - 03.2020

Housekeeper

Suncadia
07.2019 - 09.2019

Barista

Winegars Coffee & Ice Cream
04.2019 - 07.2019

Barista

Jump N Bean Espresso
02.2016 - 09.2018

Cashier/Food Prep

Yeti Yogurt
06.2014 - 06.2016

Bachelor of Arts - Psychology

Central Washington University

High school diploma -

Sumner High School

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