Sarah Wilson
Nashville,TN
Summary
Developed strong organizational and communication skills in fast-paced HR environment. Demonstrated ability to manage employee relations and support recruitment processes, ensuring effective administrative and data management. Seeking to transition into new field to leverage these transferable skills and contribute to new challenges.
Overview
13
13
years of professional experience
Work History
Sr. Operations Admin - HR
FedEx Ground
Nashville, TN
11.2021 - Current
- Provide the first point of contact for applicants.
- Maintain accurate employee records by updating databases, and filing documents.
- Organize new employee orientation schedules for new hires.
- Process employee termination paperwork at the direction of supervisory staff.
- Deliver friendly assistance to new hires throughout the hiring process.
- Manage confidential employee records, safeguarding personal and professional information.
- Set up orientations and initial training for new employees.
Human Resources Assistant
YMCA of the Rockies
Estes Park, CO
09.2019 - 09.2021
- Coordinated recruitment processes by screening resumes and scheduling interviews.
- Collaborated with team members to address concerns and improve workplace culture.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
Store Manager
Munchin House
Estes Park, CO
09.2019 - 09.2021
- Resolved customer complaints for improved store reputation and loyalty.
- Established a welcoming atmosphere to encourage repeat business.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
91B Wheeled Vehicle Mechanic
U.S. Army Reserve
12.2011 - 12.2019
- To defend and serve the United States of America.
- Service and perform maintenance on heavy-duty vehicles.
Corrections Officer
Paulding County Sheriff's Office
Paulding, OH
03.2017 - 09.2019
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Prevented contraband introduction through diligent cell searches and visitor screenings.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Effectively interacted with staff, offenders, visitors, and public to maintain security within facility.
- Ensured accurate record-keeping by diligently documenting incidents, medical issues, and daily activities.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Bank Teller
The State Bank and Trust Company
Paulding, OH
03.2013 - 08.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
Education
High school diploma - Medical Office Management
Vantage Career Center
Van Wert, OH05.2012
High school diploma -
Antwerp Local High School
Antwerp, OH05.2012
Skills
- Human Resources
- Customer service
- Administrative
- Strong communication
- Interviewing
- Data Entry Proficiency
- Microsoft Applications
- Records Management
- Retail Management
Timeline
Sr. Operations Admin - HR
FedEx Ground
11.2021 - Current
Human Resources Assistant
YMCA of the Rockies
09.2019 - 09.2021
Store Manager
Munchin House
09.2019 - 09.2021
Corrections Officer
Paulding County Sheriff's Office
03.2017 - 09.2019
Bank Teller
The State Bank and Trust Company
03.2013 - 08.2016
91B Wheeled Vehicle Mechanic
U.S. Army Reserve
12.2011 - 12.2019
High school diploma -
Antwerp Local High School
High school diploma - Medical Office Management
Vantage Career Center