Sarah Winn
Marcola,OR
Summary
SUMMARY (or OBJECTIVE): Seeking a position as a Social Worker allowing me to use my knowledge of the foster care system to help families meet their needs, enhance their lives and work to keep children safe in their homes.
Overview
17
17
years of professional experience
Work History
OFFICE MANAGER
PRO REALTY
01.2003 - 11.2019
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Updated client documentation for accurate, compliant and current records.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
Transaction Processor
Mortgage Tree
08.2005 - 06.2008
- Created client files to track transactions and create client base.
- Collected and compiled paperwork such as financial, insurance paperwork, loan files and tax histories.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
Education
BA - Human Services
Southern New Hampshire University
11.2023
Skills
- Client Confidentiality
- Customer Relations
- Records Management
- Referrals and Networking
- Confidential Documentation
- Compliance Monitoring
Timeline
Transaction Processor
Mortgage Tree
08.2005 - 06.2008
OFFICE MANAGER
PRO REALTY
01.2003 - 11.2019
BA - Human Services
Southern New Hampshire University
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