Sarah Wolstenholme
Winter Haven
Summary
Innovative General Manager recognized for improving financial performance through strategic budgeting and cost-saving initiatives. Known for adaptability, problem-solving and effectively enhancing guest experiences while ensuring compliance and team effectiveness.
Overview
25
25
years of professional experience
4
4
Certifications
Work History
General Manager Parkway International
Hilton Grand Vacations
Orlando
06.2020 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed and implemented budget strategies to optimize resource allocation and enhance operational efficiency.
- Managed staff training programs to enhance team performance and customer service skills.
- Developed and implemented strategies to improve guest satisfaction and retention rates.
- Ensured compliance with safety regulations and company policies throughout the organization.
General Manager Alhambra Resort
Amber Group Inc/Diamond Resorts
Kissimmee
04.2012 - 06.2020
- Developed and implemented budget strategies to optimize resource allocation and enhance financial performance.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Managed staff recruitment, training, and performance evaluations to maintain team effectiveness.
Rooms Division Manager
Amber Group Inc
Kissimmee
10.2005 - 04.2012
- Managed team of front desk agents, supervising personnel in issue resolution.
- Ensured that all guest requests were handled promptly and efficiently.
- Coordinated guest services to enhance overall customer satisfaction.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Implemented standard operating procedures for efficient room management.
Reservations Coordinator
Amber Group Inc
Kissimmee
12.2000 - 10.2005
- Coordinated client reservations with precision, ensuring timely responses to inquiries.
- Collected maintenance fees and deposited funds, ensuring reservations were verified and deposited with exchange companies weekly.
Education
Hethersett High School
United Kingdom06-1987
Skills
- Financial management and budgeting
- Team leadership and training
- Customer experience enhancement
- Operational efficiency improvement
- Problem solving and adaptability
- Project planning and execution
- Safety protocols compliance
- Collaboration and teamwork
- Microsoft Office proficiency
- Complaint handling
Certification
Community Association Manager 2012
Accomplishments
HGV Resort of Excellence 2024
Timeline
General Manager Parkway International
Hilton Grand Vacations
06.2020 - Current
General Manager Alhambra Resort
Amber Group Inc/Diamond Resorts
04.2012 - 06.2020
Rooms Division Manager
Amber Group Inc
10.2005 - 04.2012
Reservations Coordinator
Amber Group Inc
12.2000 - 10.2005
Hethersett High School