Sarah Yancey

Provided exceptional customer service when addressing client inquiries or concerns. Create new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for resolving claims and warranty issues quickly and efficiently. Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times. Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Self-motivated, with strong sense of personal responsibility. Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Delivered high-quality care to patients in hospital facility. Maintained patient stability by checking vital signs and weight and recording intake and outtake information. Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times. Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Documented patient information and care activities in electronic health record. Worked well in a team setting, providing support and guidance. Passionate about learning and committed to continual improvement.

Offer advice and assistance as a parts professional, ensuring each customer is satisfied. Resolved customer complaints in polite and professional manner. Assisted with inventory counts and stocking of merchandise. Set planograms to ensure inventory control. Stocking and cleaning daily. Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales. Researched vehicles and parts via physical catalogs and electronic means. Assisted customers in finding appropriate parts promptly.