Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Young

Virginia Beach,Virginia

Summary

Results-oriented Information Technician with over 2 years of experience in designing, implementing, and maintaining robust IT infrastructures. Adept at optimizing system performance, enhancing security measures, and ensuring seamless operations across diverse environments. Proven track record of effectively managing networks, troubleshooting complex issues, and implementing innovative solutions to drive efficiency and productivity. Skilled communicator with a strong ability to collaborate with cross-functional teams and provide comprehensive technical support. Dedicated to staying current with emerging technologies and best practices to deliver superior IT solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Remote Desktop Management

Leidos
Norfolk, VA
03.2024 - Current
  • Manage user accounts on the worlds largest network.
  • Routinely run troubleshooting scripts and check registry to ensure optimum configuration and performance
  • Proactively managed and applied OS and software security patches across 500+ enterprise devices, ensuring 100% compliance with security protocols and significantly reducing system vulnerabilities by maintaining up-to-date protections against emerging threats.
  • Deliver end-to-end support to both internal and external customers, tackling issues related to computer hardware, software, networks, and system/application access

Service Desk Analyst

SAIC
Norfolk, VA
08.2023 - 03.2024
  • Assisting with the resolution of key technical issues within Unclassified (NIPR), Naval Nuclear Propulsion Information (NNPI), and Secret environments (SIPR).
  • Collaborate with the user community to promptly resolve technical issues and inquiries via the phone and self-service ticketing system
  • Demonstrate exceptional troubleshooting skills and problem-solving abilities, contributing to the smooth operation of IT infrastructure

Member Service Representative

Navy Federal Credit Union
Chesapeake, VA
07.2017 - 08.2023
  • Provide expert guidance to members and prospects on Navy Federal Credit Union's comprehensive range of IT products and services, including digital banking solutions, cybersecurity features, and technological advancements
  • Stay at the forefront of emerging technologies and industry trends, incorporating this knowledge into member interactions and providing informed recommendations
  • Execute complex platform banking functions with a focus on leveraging technology to enhance operational efficiency and user experience.

Education

Cybersecurity Bootcamp -

Old Dominion University
Norfolk, VA

Skills

  • Active Directory
  • Microsoft Server 2019
  • Troubleshooting & Remote User Support
  • Hardware & Software Support
  • Microsoft 365
  • Virtual Private Network (VPN)
  • File Server Management
  • Scripting
  • Data Management
  • NIPR, SIPR, NNPI Support

Certification

  • CompTIA Security +

Timeline

Remote Desktop Management

Leidos
03.2024 - Current

Service Desk Analyst

SAIC
08.2023 - 03.2024

Member Service Representative

Navy Federal Credit Union
07.2017 - 08.2023

Cybersecurity Bootcamp -

Old Dominion University

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Sarah Young