Sarah Young
Hau'ula
Summary
Knowledgeable Dispatcher with over 25 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
21
21
years of professional experience
Work History
Dispatcher Manager
Security Plumbing
Honolulu, HI
01.2025 - Current
- Oversaw daily dispatch operations, ensuring timely service delivery and optimal resource allocation.
- Managed team performance through regular training and feedback sessions to enhance operational efficiency.
- Developed and implemented streamlined communication protocols between dispatchers and field technicians.
- Analyzed workflow processes to identify bottlenecks, leading to improvements in response times.
- Coordinated scheduling for service calls, balancing workload among technicians for maximum productivity.
- Implemented new dispatch software, improving tracking accuracy and reducing miscommunication incidents.
- Reported to management operational activities and maintained current records.
Dispatcher
Waialae Plumbing
Honolulu, HI
08.2010 - 01.2025
- Answer high volume of phone calls. Schedule plumbers as calls come in and to accommodate emergency calls as needed.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Perform bookkeeping duties such as invoicing of all jobs that are completed daily and processing payments.
- In charge of all weekend/after hours/holiday emergency calls. Dispatch plumber as calls come in.
Dispatcher
Kamaaina Plumbing
Honolulu, HI
09.2008 - 08.2010
- Answer high volume of phone calls
- Provide customer service and supply day to day needs of plumbers
- Perform bookkeeping including data entry, filing and managing business accounts.
- Schedule jobs, estimates an maintain job, contractor and permit files.
- Order bulk materials and special order parts.
Dispatcher
A1 Budget Plumbing
Kailua, HI
09.2005 - 02.2008
- Dispatch plumbers, provide customer service and answer a high volume of phone calls.
- Perform bookkeeping duties including accounts receivable and accounts payable.
- Oversee office supply management.
- Produce mass amounts of invoices.
Education
High School Diploma -
Kalaheo High School
Kailua, HI05-1999
Skills
- Customer service-oriented
- Detailed-oriented, efficient and organized
- Able to manage contract and job details
- Delegating work
- Adjusting routes
- Schedule coordination
- Perform full-charge administrative duties such as accounts receivable and payable
- Keyboarding at 45 word per minute and ten key at 200 strokes per minute
Timeline
Dispatcher Manager
Security Plumbing
01.2025 - Current
Dispatcher
Waialae Plumbing
08.2010 - 01.2025
Dispatcher
Kamaaina Plumbing
09.2008 - 08.2010
Dispatcher
A1 Budget Plumbing
09.2005 - 02.2008
High School Diploma -
Kalaheo High School