Samantha Everett
Wichita,KS
Summary
Experienced dispatch management professional with a focus on communication and team leadership. Demonstrated ability to optimize resource allocation and improve team performance in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Dispatcher Manager
Kens Auto Tow
Wichita, KS
03.2019 - 06.2020
- Managed communication between clients and tow truck operators.
- Recorded service call information and monitored vehicle status for operational integrity.
- Facilitated preparation of work orders to improve service delivery.
- Worked with cross-functional teams to achieve goals.
- Instructed new dispatch personnel in dispatch methodologies, operational processes, and systems.
- Assisted in maintaining comprehensive records to support team effectiveness.
Transportation Dispatcher
Tow Service Inc.
Wichita, Kansas
01.2016 - 03.2019
- Trained dispatch team members on processes and efficient use of dispatch software.
- Fostered positive relationships with drivers, advocating for continuous improvement initiatives.
- Kept comprehensive records of dispatch activities, such as call logs and driver locations.
- Allocated jobs according to employee qualifications and availability, optimizing workload distribution.
- Acted promptly in emergency situations by dispatching necessary resources effectively.
- Delivered technical guidance to field staff for resolution of job-related tasks or issues.
Education
Some College (No Degree) - Business Administration And Management (BBA)
Wichita State University
Wichita, KSSkills
- Analytical skills and problem-solving
- Goal-oriented mindset
- Call management
- Communication proficiency
- Punctuality and reliability
- Ability to multitask
- Records organization and maintenance
- Detail-focused
- Dispatch software
- Prospective client engagement
- Quick learning adaptability
About Me
"HE gives power to the faint,
and to him who has no might
he increases strength."
Isaiah 40:29
References
References available upon request.
Timeline
Dispatcher Manager
Kens Auto Tow
03.2019 - 06.2020
Transportation Dispatcher
Tow Service Inc.
01.2016 - 03.2019
Some College (No Degree) - Business Administration And Management (BBA)
Wichita State University
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