James Lucas
Johnston
Summary
Dedicated professional with a strong background in dispatch management. Known for reliability and quick thinking, effectively coordinating between drivers and customers to ensure seamless operations and high satisfaction rates.
Overview
12
12
years of professional experience
Work History
Dispatcher Manager
Baccala Concrete
Johnston, RI
08.2014 - Current
- Directed scheduling and dispatching operations to optimize delivery efficiency.
- Implemented workflow improvements resulting in enhanced team productivity and morale.
- Managed communication channels between drivers, customers, and management for seamless operations.
- Collaborated with other departments to address issues impacting overall operational performance, fostering positive interdepartmental relationships.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Increased on-time delivery rates by proactively identifying potential delays and coordinating with drivers to find alternate routes.
Education
Bachelor of Arts - Justice Studies, Sociology & Political Science
Rhode Island College
Providence, RI05-1993
Skills
- Customer communication
- Employee time records
- Multiple project coordination
- DOT compliance
- Schedule coordination
- Workflow planning
- Sales support
- Order data entry
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Effective communications
- Critical thinking
- Organizational skills
Timeline
Dispatcher Manager
Baccala Concrete
08.2014 - Current
Bachelor of Arts - Justice Studies, Sociology & Political Science
Rhode Island College