Sarah Zahran
Riyadh,Saudi Arabia
Summary
With a proven track record at Alfozan Corporate Group-Ascend Healthcare Solution, I spearheaded healthcare transformation projects, demonstrating exceptional project management and change management skills. My leadership significantly enhanced clinical excellence, achieving substantial improvements in patient outcomes and operational efficiencies.
Overview
19
19
years of professional experience
Work History
Senior Consultant Director-Clinical excellence
Alfozan Corporate Group-Ascend Healthcare solution
01.2022 - Current
- Leading complex healthcare projects at the cluster level, I provide strategic leadership to enhance project quality
- I oversee the development and implementation of best practices, protocols, and quality improvement initiatives
- Collaborating with healthcare professionals, I optimize patient outcomes, ensure regulatory compliance, and drive continuous improvement
- Additionally, I conduct audits, analyze data, and recommend process enhancements, contributing to overall excellence in clinical care
- Projects managed as Follow:
- HSTP,Saudi arabia : Clinical Excellence Lead for CAPEX and Demand Project
- As part of the strategic initiatives within the Healthcare Sector Transformation Program (HSTP) in Saudi Arabia, I have been actively engaged in CAPEX and demand planning projects
- My role focuses on integrating clinical excellence into the infrastructure and operational planning processes to ensure alignment with healthcare transformation objectives
- HHC Al Aula project, Health holding company: Phase 1: Led the assessment of clinical excellence for Al Ula MOH Hospital and 11 Primary Healthcare Centers (PHCs) in the Al Ula project for the Ministry of Health (MOH), Kingdom of Saudi Arabia
- Utilized national standards and evidence-based practices to evaluate essential safety requirements impacting patient safety and experience
- Developed a phased action plan, set to commence by June 2022, to address identified areas for improvement
- Phase 2: I served as the Engagement Lead with Steward International and Mass General Brigham, overseeing a 150 million deliverable for the Royal Commission of Al Ula (RCU)
- My role included reporting back to RCU and managing all clinical and operational deliverables
- This encompassed everything from workflow improvements to clinical pathway enhancements, as well as knowledge transfer initiatives
- ED optimization program R1:,MOH ,KSA: Led the clinical excellence plan to optimize Emergency Department (ED) operations across clusters, driving Key Performance Indicators (KPIs) for the Model of Care
- This initiative focused on reducing planned waiting times to enhance patient safety, inflow, and overall clinical excellence, ultimately improving the patient experience
- OR optimization program, MOH,KSA: I supervised the current state assessment and improvement plan for Operating Room (OR) Key Performance Indicators (KPIs), specifically the percentage of OR cancellations due to supply shortages
- This project is currently underway across 30 Ministry of Health (MOH) hospitals, with additional sites in the pipeline
- Our efforts are aimed at implementing clinical, operational, and process enhancements to drive improved KPIs and ensure compliance with digital systems and Standard Operating Procedures (SOPs)
- NICU OPTIMIZATION PRORAM, MOH KSA: I have led the governance and strategic planning for the Neonatal Intensive Care Unit (NICU) care delivery model program, collaborating closely with stakeholders
- Our focus has been on addressing key challenges related to NICU bed capacity, ensuring effective program implementation and improved patient outcomes
- Al Aula project, MOH, KSA : Led the assessment of clinical excellence to al aula MOH hospital and 11 PHCs thru national standards and evidence-based practice, including the essential safety requirements that impact patient safety and patient experience ,followed by phasing action plan to be kicked off by June 2022
- SCOC Situation Room, MOH, KSA: As the Governance and Clinical Excellence Vertical Leader, I collaborate with stakeholders in the SCOC (Supply Chain Operating Room) program to address key challenges in the Mawared/Nupco program
- This program is being rolled out across 30 Ministry of Health (MOH) hospitals through a Situation Room approach
- My role involves strategizing and implementing initiatives to enhance governance and clinical excellence, ensuring the program's success and improved healthcare outcomes
- Enhanced Primary Healthcare Program, MOH, KSA: Oversaw the clinical excellence assessment and improvement plan for PHC currently in progress in Madinah, with future sites in pipeline, looking at Nursing and clinical excellence enhancements, with focus on evidence based and best practice
Director of nursing, Deputy Chief Nursing Officer
AHMC-Henry Ford Health Care System
Riyadh, KSA
08.2017 - 06.2022
- Serves as the nursing leader for areas of responsibility including the Maternal and Child, Ambulatory, inpatient care units
- Utilizes both clinical and leadership skills to supervise the nursing staff to ensure that appropriate patient care delivery is provided
- Acts as a steward for management and development of nursing practice, nursing retention, recruitment, employee performance evaluation, quality management and improvement for assigned areas
- Responsible for the effective management of unit operational budgets
- Implements, supports, and promotes corporate- and division-wide standardization, utilization, integration, and optimization activities related to the Electronic Health Record (EHR), including but not limited to meaningful use initiatives, clinical quality measures and nursing/clinical informatics initiatives
- Lead the assessment, planning, training, implementation, evaluation, and optimization of nursing informatics projects (Cerner, Datix, MCN, ERP, oracle)
- Lead the build and implementation of powerchart ambulatory, maternity, FirstNet, surginet including the workflows
- Optimizes quality informatics tools to drive regulatory compliance, standardization, and quality patient outcomes
- Develop and deliver training programs for health information technology, creating operating manuals as needed
- Collaborates with the Chief Nursing Officer and nursing leaders in the development of the strategic plan for nursing
- Coordinates the development of unit and individual staff goals and objectives reflective of corporate and departmental planning
- Participates in the annual budget development of areas of responsibility to achieve optimal fiscal performance
- Monitors monthly and year to date unit performance to budget and identifies plans to mitigate financial and operational risks
- Monitors patient outcomes to ensure appropriate patient care and patient safety
- Ensures staff has appropriate training and can demonstrate identified skills to provide optimal patient care
- Fosters the development of effective interdisciplinary teams to enhance coordination of patient care on the nursing units
- Coordinates the development and implementation of safe patient care guidelines, policies, and procedures based on nursing standards of care, accreditation requirements, and regulatory standards
- Promotes independence by facilitating patient and family education opportunities that meet patient goals regarding wellness, medical condition, medication management, and self-care
- Develops departmental staffing schedules and unit guidelines in conjunction with staff that facilitate the provision of safe patient care and operational requirements
- Ensure opportunities for continuing staff education and training as required to enhance patient care
- Assess external and internal customer satisfaction through daily rounding, establishment of visibility and availability to patients, employees, and physicians
- Develop and implement a consistent and successful communication model with staff using appropriate tools to enhance employee engagement, fulfilment, and satisfaction
- Provide a safe workplace for all staff and colleagues
- Assure staff has appropriate resources to promote access to and understanding of policies and procedures
- Assist in the review and development of appropriate departmental and system-based policies and procedures
- Collaborate with nursing executive leadership to implement and monitor corporate, departmental, and unit-based process improvement initiatives
- Ensure compliance for all relevant policies, procedures and process that support employee safety, legislative compliance, and responsible environmental behaviours
- Manage, guide and assist direct reports to perform their functional operations in accordance with set operational plans, policies and procedures
- Set performance objectives, provide support, evaluate team members, and provide regular feedback on performance
- Actively participate in on-the-job training, mentoring and coaching of direct reports
- Participate in the identification and recruitment of key talent for Nursing
Special project lead
HMG
Riyadh, KSA
10.2010 - 06.2017
- Serves as the operational/Nursing leader for areas of responsibility including the Women's Health, Nursery, and Paediatric patient care units, Ambulatory care services
- Utilizes both clinical and leadership skills to supervise the nursing staff to ensure that appropriate patient care delivery is provided
- Acts as a steward for management and development of nursing practice, nursing retention, recruitment, employee performance evaluation, quality management and improvement for assigned areas
- Responsible for the effective management of unit operational budgets
- Commission new projects across HMG and lead on execution of the corporate operational plans
Critical care Registered Nurse
CMC-affiliated With John Hopkins International
Beirut, Lebanon
01.2008 - 08.2010
- Regular duties include directing the admission, discharge and general flow of patients, and assigning nurses and support staff to patients
- Provide guidance on administering care to new patients or those with special needs and answer questions regarding protocol
- Work with other nurses and patients to create a plan of care that is individualized to a patient's needs
- Develop and implement training courses and organize seminars to help educate and train new nurses and staff
- Shift supervisors, document the performance of nurses, perform evaluations and counsel nurses on unsatisfactory performance
Registered Nurse
Rafic Hariri University Hospital
Beirut, Lebanon
01.2006 - 05.2008
Education
Doctorate - Business Administration, transformational healthcare
University of Northampton
UK12.2024
Master’s degree - health care management leadership, Master Hospital administration
IUL
Lebanon08.2010
Bachelor’s degree - science in nursing
IUL
Lebanon08.2008
Nursing Diploma -
Institute Soin De Infermier
07.2003
Skills
- Change management
- Healthcare transformation
- Hospital commissioning
- Healthcare accreditation
- Project management
- Digital healthcare proficiency
References
- Nasser Al Huqbani, CEO Health Holding Company, nasser.alhuqbani@health.sa
- Luis F. Lobon, MD, CEO Mass General Brigham, LLOBON@BWH.HARVARD.EDU
- Armin Ernst, CEO Steward International Global, armin.ernst@stewardinternational.org
- Salem Al Wahabi, CEO CBAHI, sad@cbahi.gov.sa
Timeline
Senior Consultant Director-Clinical excellence
Alfozan Corporate Group-Ascend Healthcare solution
01.2022 - Current
Director of nursing, Deputy Chief Nursing Officer
AHMC-Henry Ford Health Care System
08.2017 - 06.2022
Special project lead
HMG
10.2010 - 06.2017
Critical care Registered Nurse
CMC-affiliated With John Hopkins International
01.2008 - 08.2010
Registered Nurse
Rafic Hariri University Hospital
01.2006 - 05.2008
Doctorate - Business Administration, transformational healthcare
University of Northampton
Master’s degree - health care management leadership, Master Hospital administration
IUL
Bachelor’s degree - science in nursing
IUL
Nursing Diploma -
Institute Soin De Infermier
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