Sarah Zwetsch
Hillsboro,OR
Summary
Outgoing and dedicated to customer service. Recognized for ability to communicate with customers, providing exceptional service that ensures client retention and positive feedback. Proven ability to increase sales through suggestive sales techniques. Ability to handle a fast paced environment while staying positive and attentive to customers needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Barista
Bikini Girls Coffee
Tigard, OR
02.2024 - Current
Bartender and Food Server
Hillsboro Bar And Grill
10.2023 - 12.2023
- Prepare and serve cocktails/bartending
- Built and cultivated warm relationships with new and regular customers
- Welcomed and familiarized guests with menu and daily specials
- Accurate order taking, food service, customer service and table resets under pressure
Bartender, Food Prep & Service, ProShop
Redtail Golf Center
08.2022 - 09.2023
- Prepare and serve cocktails from cart and bar and grill restaurant
- Excellent rapport with new and regular customers
- Prepare and serve food items
- Cash handling and close out
- Used suggestive selling methods to upsell
- Suggested new seasonal beverage to increase sales
- Scheduled tee times and private lessons
- Merchandising
House Cleaner
Ecomaids
08.2021 - 07.2022
- Memorize and apply a 64 point checklist to each room in our client’s home
- Work with a team
- Use supplies efficiently
- Utilize proprietary software
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Worked on cleaning team to service hotels, offices, and other commercial buildings
Tanning Consultant
Palm Beach Tan
05.2019 - 11.2020
- Customer Service: Assisted up to 90 customers per shift working alone or with a team member
- Consistently received the highest rating of ten via Medallia satisfaction surveys
- Disinfection: Maintain clean and disinfected work and client areas including tanning beds, restrooms and high touch points
- Product knowledge: Memorized details of full product line and new products coming on line
- Sales: Increased sales by upselling customers based on active listening and guiding them to what was realistic and achievable
- Merchandising and Display: Arranged product displays and performed inventory regularly
- Cash handling: Closed out cash drawer at end of shift by reconciling cash
- Prepared bank drops for pick up
Pick up and deliver meals
DoorDash
12.2020 - 06.2021
- Meal Delivery
- Utilize proprietary software
- Completed rush deliveries on tight timetables to satisfy customer needs
- Worked scheduled hours as required and took on available shifts during holidays and busy periods
Nanny
The Johnson Family
09.2014 - 01.2024
- Occasionally caring for two children during parents’ absence in the evenings, daytime and overnight
- Transport children to scheduled classes and sport practices
- Assist with homework
- Ensure children are entertained, bathed, fed, and settled or in bed as required
- Prepare healthy, age-appropriate snacks and meals
- Sanitize dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs
- Plan fun outings and educational activities to keep children entertained
Education
The University of Montana
Missoula, MT2019
Westview High School
Portland, OR2018
Skills
- Integrity
- Bartending/serving
- Team collaboration
- Customer service
- Inventory monitoring
- Cash Handling
- POS system
- Time management
- Cleanliness and organization
- Oregon lottery
Certification
OLCC Alcohol Service Permit
Exp 2027
Oregon Food Handlers Permit
Exp 2027
Timeline
Barista
Bikini Girls Coffee
02.2024 - Current
Bartender and Food Server
Hillsboro Bar And Grill
10.2023 - 12.2023
Bartender, Food Prep & Service, ProShop
Redtail Golf Center
08.2022 - 09.2023
House Cleaner
Ecomaids
08.2021 - 07.2022
Pick up and deliver meals
DoorDash
12.2020 - 06.2021
Tanning Consultant
Palm Beach Tan
05.2019 - 11.2020
Nanny
The Johnson Family
09.2014 - 01.2024
The University of Montana
Westview High School