Sarah Gragg
Durham,NC
Summary
Laboratory Technician with over two decades of experience in both retail management and scientific environments, adept at synthesizing oligonucleotides and ensuring high-quality outcomes in GMP settings. Proficient in managing operations, enhancing team productivity, and maintaining rigorous safety and quality standards. Leverages strong analytical skills and attention to detail to drive process improvements and achieve a high rate of manufacturing success.
Overview
27
27
years of professional experience
Work History
Lab Technician II
Integrated DNA Technologies
11.2022 - 05.2024
- Synthesized custom oligonucleotides according to customer orders on various synthesizer platforms, performing cleavage, deprotection, quantification, and sampling for mass spectrometry quality control tests
- Executed manufacturing tasks to transform raw materials into final products, including decontamination processes and product transfer, while strictly adhering to safety regulations, lab SOPs, and contamination controls
- Consistently helped the site achieve an average on-time delivery rate of 98% by maintaining one of the highest productivity ratings among associates
- Meticulously monitored incoming oligo failures to identify remedies to maintain an average of 95% first-time oligo manufacturing success
- Investigated root causes of oligo failures and implemented sustainable countermeasures, achieving a 98% on-time delivery rate, the highest among all IDT sites
- Accurately assessed QC data results to make pass/fail decisions for oligos and determine when resampling was necessary
- Created and maintained productivity scorecards for multiple work cells, enabling dynamic resource allocation decisions
- Was responsible for independently prioritizing daily workflow decisions within the work cell, while also floating and assisting in other work cells as needed
- Recognized and troubleshooted process, instrument, or equipment problems, serving as a valuable troubleshooting resource for colleagues
- Volunteered to assist in completing root cause and preventative action statements for non-conformance (NCR) and corrective and preventive actions (CAPA)
- Participated in both regulatory and customer audits
- Maintained the least number of manual fails (user errors) of any associate in the lab
- Used lab equipment including limited maintenance and troubleshooting activities
- Used custom software packages to complete tasks and create final products
- Kept thorough records of specialized processes and batch numbers in the oligo process history
- Safely handled different types of chemistry, non-standard reagent formulations, buffers, and modifications
- Prepared oligos for final shipment to customers and further processing in HPLC or other departments
- Ability to perform and transition through a variety of tasks with concurrent deadlines daily with urgency and efficiency while maintaining accuracy and attention to detail
- Completed safety and quality control audits regularly to promote a safety and quality culture amongst associates.
Fulfillment Manager
Target
01.2021 - 11.2022
- Orchestrated cohesive alignment of operations, processes, accuracy, and efficiency to optimize performance
- Championed recruitment, motivation, and training initiatives to empower team members to surpass goals and targets
- Established transparent objectives and expectations, ensuring accountability across the team
- Spearheaded comprehensive onboarding and continuous learning programs for new team members
- Fostered effective cross-departmental communication and collaboration with stakeholders and external partners
- Provided personalized coaching and inspirational leadership, driving team members toward goal attainment
- Was responsible for talent management duties, encompassing timecard review, conducting yearly performance reviews, facilitating career plan creation and discussions, participating in hiring and interviewing processes, and documenting employee issues
- Conducted performance reviews and implemented corrective measures to enhance team productivity and effectiveness
- Monitored Key Performance Indicators for the group, documenting and taking necessary action to correct negative deviations
- Certified in safely operating warehouse equipment, including pallet jacks, electric forklifts, and order pickers.
General Merchandise
Target
10.2020 - 01.2021
- Managed operations, processes, and efficiency of the home department, ensuring a seamless customer experience and optimal product availability
- Implemented strategies to maintain accurate pricing, signage, and product placement on the sales floor, contributing to overall store aesthetics and customer satisfaction
- Executed inventory management tasks, including product pulls and backstock organization, to maintain inventory levels and minimize out-of-stock situations
- Utilized merchandising techniques to enhance product presentation and drive sales, collaborating with team members to create visually appealing displays
- Demonstrated strong leadership and communication skills by collaborating with subject matter experts to develop training materials and ensure alignment with educational objectives
- Applied graphic design skills using Adobe Photoshop and InDesign to create visually engaging content for a thematic curriculum, showcasing creativity and attention to detail.
Residential Painter
Gragg Construction Co
04.1997 - 02.2020
- Known for perfectionism and customer satisfaction
- Management of all aspects of business for 10 years
- Material, time, and employee management skills
- Includes training and oversight of employees
- Attention to detail, organization, decision-making, problem-solving, and implementing a workable plan
Sherwin-Williams
08.2010 - 06.2014
- Sales, customer service, stocking & mixing of paint products, opening & closing duties, use of POS system to make orders and complete sales, man store independently every week
- Requires continual management and problem-solving skills.
Retail Sales, Customer Service Rep
Lowe’s Home Improvement
04.2008 - 08.2010
- Stocking, down-stocking, special orders, customer service, sales, returns, problem-solving.
Education
Associate of Science - Engineering (Pre-Engineering)
Wake Tech Community College
Raleigh, NC05.2020
Skills
- Quality Control Procedures
- Laboratory safety protocols
- Instrumentation Operation
- Mass spectroscopy
- Lab result interpretation
- Materials sampling
- Regulatory Compliance
- Work Planning and Prioritization
- Data Analysis
- Chemical Handling
- Attention to Detail
- Sample Preparation
- Documentation And Reporting
- Machine Maintenance
- Inventory Control
- Team Management
- Chemistry
Additional Information
- LICENSURES/ CERTIFICATIONS , CompTIA A+ Certification
Timeline
Lab Technician II
Integrated DNA Technologies
11.2022 - 05.2024
Fulfillment Manager
Target
01.2021 - 11.2022
General Merchandise
Target
10.2020 - 01.2021
Sherwin-Williams
08.2010 - 06.2014
Retail Sales, Customer Service Rep
Lowe’s Home Improvement
04.2008 - 08.2010
Residential Painter
Gragg Construction Co
04.1997 - 02.2020
Associate of Science - Engineering (Pre-Engineering)
Wake Tech Community College
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