Shopify Plus
Hi, I’m
Sarah Ahrens Montreuil
Operations Manager
Lafayette,LA
Summary
Ambitious operations manager with proven ability to oversee multiple responsibilities while meeting and exceeding company goals. Expertise in customer relations, customer service, sales, marketing, advertising, account management, and company development. Encouraging team manager, trainer, and leader with proven ability for creating positive workplace culture and high-preforming teams.
Overview
10
years of professional experience
Work History
HemlineLafayette, LA
Manager of Operations
2019.11 - Current (6 education.years_Label & 8 education.months_Label)
Job overview
- Achieving 10% growth in revenue each year as Head Sales Lead while maintaining high customer retention rate and developing new customer relations.
- Managing day-to-day operations, including buying, wholesale inquiries, data entry, website development, and team management and training.
- Responsible for onboarding and training for software such as Shopify Plus, Shipstation, Clientbook, Basecamp, Trainual , Airtable, Microsoft Office, and Quickbooks.
- Managing accounts payable and receivable responsibilities for over 30 accounts.
- Ensuring team members have clear understanding of their roles and responsibilities, maximizing productivity, minimizing burnout, and fostering positive work environment.
- Coordinating all social media and marketing, such as client outreach and event planning to increase brand awareness and customer engagement.
- Establishing exceptional customer service skills by resolving issues and ensuring customer satisfaction.
Sarah Ahrens Dog Training & K9 Contracting, LLCLafayette, LA
Independent Business Owner
2015.11 - Current (10 education.years_Label & 8 education.months_Label)
Job overview
- Certified K9 Handler and Professional Dog Trainer with expertise in various areas of dog training.
- Consult with clients one-on-one basis to assess their needs and propose optimal training programs and solutions for their dog's success.
- Provide in-home boarding, obedience training, behavior modification, and drop-in pet sitting services to address range of training needs and ensure pets receive best care possible.
- Build and maintain trust-based relationships with clients to ensure repeat bookings and positive word-of-mouth referrals.
- Promote business through social media channels to generate leads and maximize brand identity, establishing strong online presence and reaching wider audiences.
Orangetheory FitnessLafayette, LA
Sales Manager
2019.07 - 2020.08 (1 education.year_Label & 1 education.month_Label)
Job overview
- Conducted up to 50 cold calls per day to generate new leads and close sales, consistently meeting and exceeding quotas.
- Provided exceptional customer service by maintaining and upgrading memberships, coordinating member recruitment events, and serving as primary point of contact for customer inquiries and membership issues.
- Ensured studio and member fitness technology and equipment operated efficiently.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Meridian Global Consulting, LLCLake Charles, LA
K9 Handler
2018.01 - 2019.11 (1 education.year_Label & 10 education.months_Label)
Job overview
- Conducted private K9 searches for contractors on plants, ports, and business sites.
- Ensured proper documentation and reporting of K9 search and detection activities.
- Developed and maintained positive relationships with clients and site personnel.
- Maintained compliance with company and contractor policies and safety regulations regarding K9 handling and site security.
- Participated in ongoing training and development to improve K9 handling skills and knowledge.
- Participated in emergency call-outs and flexible working hours as needed.
Crying Eagle BrewingLake Charles, LA
Account Manager
2016.12 - 2018.08 (1 education.year_Label & 8 education.months_Label)
Job overview
- Developed and maintained business relationships with buyers and managers in bars, restaurants, grocery stores, and convenient stores.
- Managed over 50 accounts in 5 Southeastern Louisiana territories.
- Educated clients on new products or services to increase customer engagement with brand
- Conducted cold calls at bars, restaurants, and stores to tap into new markets, expand customer base, and generate new leads.
- Successfully promoted company products at local craft beer festivals and events to increase brand awareness and sales
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
Our Lady of the Lake Regional Medical CenterBaton Rouge, LA
Medical Scribe
2012.12 - 2014.12 (2 education.years_Label)
Job overview
- Accompanied ER physicians to assess and admit patients into appropriate levels of care
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Communicated with other medical staff and personnel to obtain additional patient information.
Education
Louisiana State University And A&M CollegeBaton Rouge, LA
Bachelor of Science from Psychology
2012.08 - 2018.12 (6 education.years_Label & 4 education.months_Label)
University Overview
- Study Abroad: Innsbruck, Austria, Art History
- Study Abroad: Australia, Kinesiology
Skills
Strategic planning
Staff Management
Budgeting
Creative merchandising
Sales and marketing
Relationship building and management
Staff training and development
POS systems
Sales expertise
Vendor management
Database Management
Order management
Converting leads
Vendor relations
Software
Quickbooks Billing
Microsoft Office
Clientbook
Airtable
Basecamp
Trainual
Certification
NNDDA Certification, National Narcotic Detector Dog Association - 2017, 2018, 2019
Timeline
Manager of Operations
Hemline
2019.11 - Current (6 education.years_Label & 8 education.months_Label)
Sales Manager
Orangetheory Fitness
2019.07 - 2020.08 (1 education.year_Label & 1 education.month_Label)
K9 Handler
Meridian Global Consulting, LLC
2018.01 - 2019.11 (1 education.year_Label & 10 education.months_Label)
Account Manager
Crying Eagle Brewing
2016.12 - 2018.08 (1 education.year_Label & 8 education.months_Label)
Independent Business Owner
Sarah Ahrens Dog Training & K9 Contracting, LLC
2015.11 - Current (10 education.years_Label & 8 education.months_Label)
Medical Scribe
Our Lady of the Lake Regional Medical Center
2012.12 - 2014.12 (2 education.years_Label)
Louisiana State University And A&M College
Bachelor of Science from Psychology
2012.08 - 2018.12 (6 education.years_Label & 4 education.months_Label)